Campus Safety Dispatcher & Communications Specialist

Nazareth College Of Rochester Inc; City of Rochester (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Nazareth College Of Rochester Inc seeks a Campus Safety Communications Officer for the day shift. This full-time role handles calls for service, emergency notifications, CAD documentation, and supports the Campus Safety team.

You will monitor security and alarm systems, issue NazCards, manage parking permits, and assist student employees. Monday through Friday, 7:00 a.m. to 3:00 p.m., 40 hours weekly, with incentives to raise pay after 6 and 18 months.

Qualifications

• Ability to communicate clearly and professionally by telephone, radio, in person, and in writing.
• Ability to remain calm, exercise sound judgment, and follow established procedures during routine and emergency situations.
• Ability to gather, prioritize, and accurately document information while managing multiple requests or responsibilities.
• Ability to handle sensitive and confidential information appropriately.
• Ability to provide professional, responsive, and service-oriented support to students, faculty, staff, visitors, and outside agencies.
• Ability to establish and maintain effective working relationships.
• Ability to learn and use computer-based dispatch, access-control, and related departmental systems.
• Ability to work independently and exercise appropriate judgment within established Campus Safety procedures.

Responsibilities

• Coordinate and monitor Campus Safety response to address calls for service and emergency situations.
• Communicate relevant information to appropriate Campus Safety (and/or emergency) personnel in a concise and timely manner.
• Perform intake for calls of service (telephone and in-person).
• Collect and document relevant information details and Campus Safety response in the Computer Added Dispatch ( CAD ) system.
• Provides continuous administrative support to the Campus Safety department.
• Monitors all alarm systems to include fire, security, CCTV, and the personal Safe@Naz alarm system.
• Processes and issue parking permits for the entire campus.
• Answer and provide direction for all questions and/or concerns.
• Assist in troubleshoot issues with technical systems and permit billing.
• Monitors and operates the campus-wide Card Access system to ensure accurate data and security of the system.
• Creates and distributes NazCards for new members of the Nazareth Community and replace lost/damaged cards.
• Coordinates the updating of all campus events on a daily basis to ensure that all staff has accurate and timely information regarding special events, requests, and activities.
• Responsible for maintaining and issuing Campus fleet vehicle keys, specific room keys, and contractors keys/swipe cards.
• Maintain documentation of issuing and returning keys/cards.
• Provide general support to the operations of the Campus Safety Department and other duties as assigned.

Skills

Clear communication

Calm under pressure

Document information

Confidential information handling

Customer service

Work independently

CAD access-control systems

Tools

Computer-Aided Dispatch (CAD)

Alarm-monitoring systems

CCTVMonitoring

Card access systems

Job description

Nazareth College Of Rochester Inc seeks a Campus Safety Communications Officer for the day shift. This full-time role handles calls for service, emergency notifications, CAD documentation, and supports the Campus Safety team.

You will monitor security and alarm systems, issue NazCards, manage parking permits, and assist student employees. Monday through Friday, 7:00 a.m. to 3:00 p.m., 40 hours weekly, with incentives to raise pay after 6 and 18 months.