Campus Safety Dispatcher

Rhodes College; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Rhodes College in Memphis, TN seeks a Campus Safety Dispatcher to support the safety and security of the Rhodes community. The position is 40 hours per week, Friday through Tuesday, 6:45 AM–3:00 PM, with shifts subject to college needs.

The Dispatcher will handle 911 and radio communications, manage front office duties, monitor alarms and cameras, and maintain essential records while upholding privacy and department policies. Excellent customer service and teamwork are required.

Qualifications

• High School Diploma or GED required.
• One-year minimum in dispatching or comparable organizational experience preferred.
• Proficiency with Microsoft Office required.
• Must be able to complete an administrative assessment consisting of keyboarding, proofreading, and Microsoft Excel.
• Excellent customer service utilizing strong analytical skills, excellent communication, interpersonal and administrative skills.

Responsibilities

• Administer the Campus Parking Program specifications; management of issuing parking decals, updating parking information and appeals.
• Assist with care and maintenance of department equipment and supplies.
• Complete required paperwork in compliance with the Campus Safety Operations Manual and College Handbook, including but not limited to: operations notes, data entry and computer aided dispatch.
• Maintain department records, reports, and files as required and confidentiality thereof.
• Dispatch clearly and accurately in emergency/crisis/routine response via 911 and radio when emergency situations arise, in accordance with College and departmental policy, Federal, State and local laws.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops as assigned.
• Complete annually the Campus Security Authority (CSA) training.
• Maintain a constant alertness for signs or indications of unusual or abnormal conditions in the Campus Safety office and incoming alarms and calls.
• Operate a customer service driven Campus Safety front office.
• Sometimes under pressure with attention to detail, work with changing priorities, manage multiple phone lines, radio dispatching, monitor incoming door/gate/fire alarms, monitor camera system, while simultaneously and independently, exercise initiative and use discretion and priorities to ensure the safety of the Campus community.
• Other duties as assigned.

Skills

Customer service

Analytical skills

Communication skills

Interpersonal skills

Administrative skills

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Job Title:Campus Safety DispatcherDepartment:Campus SafetyJob Description:The Campus Safety Dispatcher is responsible for accomplishing the mission of the Campus Safety Department, to provide for both the security and safety of the Rhodes community. The Dispatcher's schedule will be Friday - Tuesday from 6:45AM - 3PM. This position is 40 hours per week. Shift is subject to change based on the needs of the college.Job Qualifications:High School Diploma or GED required.One-year minimum in dispatching or comparable organizational experience (e.g. customer service representative, computer aided dispatching, administrative/office support) preferred.Proficiency with Microsoft Office required. Must be able to complete an administrative assessment consisting of keyboarding, proofreading, and Microsoft Excel.Excellent customer service utilizing strong analytical skills, excellent communication, interpersonal and administrative skills.Job Responsibilities include, but may not be limited to:Administer the Campus Parking Program specifications; management of issuing parking decals, updating parking information and appeals.Assist with care and maintenance of department equipment and supplies.Complete required paperwork in compliance with the Campus Safety Operations Manual and College Handbook, including but not limited to: operations notes, data entry and computer aided dispatch. Maintain department records, reports, and files as required and confidentiality thereof.Dispatch clearly and accurately in emergency/crisis/routine response via 911 and radio when emergency situations arise, in accordance with College and departmental policy, Federal, State and local laws.Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops as assigned. Complete annually the Campus Security Authority (CSA) training.Maintain a constant alertness for signs or indications of unusual or abnormal conditions in the Campus Safety office and incoming alarms and calls.Operate a customer service driven Campus Safety front office. Sometimes under pressure with attention to detail, work with changing priorities, manage multiple phone lines, radio dispatching, monitor incoming door/gate/fire alarms, monitor camera system, while simultaneously and independently, exercise initiative and use discretion and priorities to ensure the safety of the Campus community.Other duties as assigned.Regular and punctual attendance is an essential function to perform the duties of this position.This position is classified as essential personnel, which may require attendance during inclement weather or other times at which the campus is closed.Work on a daily basis with student workers.A complete application includes a cover letter and a resume.Rhodes is an equal opportunity employer that offers an excellent benefits package and a great working environment.#HEJ#LI-MH1