Campus Safety Dispatcher

Pepperdine University; Malibu (CA); On-site; USD 46,000 - 52,000; Full time

Job summary

Pepperdine University’s Department of Public Safety seeks a Campus Safety Dispatcher to operate in the 24-hour communications center, handling radio, telephone, and CCTV duties, monitoring alarms, and coordinating police, fire, medical, and parking resources.

The role requires calm judgment under pressure, strong customer service, and data-entry accuracy, with shifts that may include nights, weekends, and holidays.

Qualifications

• High school education or equivalent.
• CPR and basic first aid certificates within the first 90 days of employment.
• Valid Class C California driver’s license and good driving record.
• Ability to type approximately 40 words per minute or higher.
• Ability to remain calm in emergency situations.
• Excellent telephone etiquette with strong customer service skills and diplomacy.
• Maintain confidentiality of information.
• Exercise sound judgment and work independently.
• Handle multiple responsibilities in stressful situations.
• Work a wide variety of shifts including nights, weekends, and holidays.
• Work extended shifts on short notice or outside regular hours.
• Strong oral and written communication skills.
• Data entry into various software programs and daily email communication.

Responsibilities

• Perform a full range of radio, telephone, and CCTV duties in the 24-hour center.
• Dispatch officers and fire, medical, and parking personnel to calls based on priority and resources.
• Track and document officer activities and prioritize calls.
• Complete detailed CAD entries for all calls.
• Develop positive community relations through excellent customer service.
• Collaborate with Public Safety personnel and Pepperdine community.
• Perform other duties as assigned by Public Safety leadership.
• Uphold the University mission in daily work.

Skills

Typing 40 wpm

Calm under pressure

Telephone etiquette

Customer service

Oral and written communication

Judgment and independence

Multitasking

Flexible shifts

Data entry

Education

High school diploma or equivalent

CPR and First Aid certification within 90 days

California Class C driver's license

Tools

CAD/Dispatch system

Computer databases experience

Dispatch training

Public safety protocols knowledge

Job description

The Department of Public Safety at Pepperdine University maintains a hospitable and secure campus environment while respecting the rights and dignity of each individual, in line with the University’s Christian mission. Through prompt and courteous communication, monitoring of systems, and use of sound judgment, Campus Safety Dispatchers play a critical role in creating and maintaining a welcoming, respectful, safe, and peaceful campus community.

Duties

• Perform a full range of radio, telephone, and CCTV operational duties in the 24-hour communication center. Monitor CCTV system, alarm panels, electronic communications, and visually controlled access entrances.
• Dispatch public safety officers and fire, medical, and parking personnel to calls for service based on priority, location, and resources available.
• Accurately track, monitor, and document officer activities during their shifts; correctly differentiate emergency and non-emergency calls; and effectively prioritize calls for service.
• Complete detailed CAD (Computer Aided Dispatch system) entries for all calls.
• Develop and maintain positive community relations through excellent customer service by phone or in the reception center.
• Collaborate with and support Public Safety personnel and members of the Pepperdine community to foster and maintain a positive, honorable, efficient, and professional work environment.
• Perform other duties as assigned by Public Safety leadership.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• High school education or equivalent.
• Possess or obtain CPR and basic first aid certificates within the first 90 days of employment.
• Possess a valid Class C California driver's license and good driving record.
• Ability to type approximately 40 words per minute or higher.
• Ability to remain calm in emergency situations.
• Excellent telephone etiquette with strong customer service skills, including a pleasant disposition and an ability to communicate with diplomacy and tact in sensitive situations.
• Ability to maintain confidential information.
• Ability to exercise sound judgment and work independently.
• Ability to handle multiple, simultaneous responsibilities in potentially stressful situations.
• Ability to work a wide variety of shifts, including potential late night/early morning hours, weekends, and holidays.
• Ability to work extended shifts on short notice or shifts outside of regular scheduled hours.
• Strong oral and written communication skills.
• Able to enter data into a variety of computer software programs and communicate daily via email.

Preferred:

• Six months or more of related work experience.
• Experience working in computer databases.
• Previous dispatch training.
• Knowledge of law enforcement and public safety protocols; crowd control and traffic enforcement techniques; and local, state, and federal laws.
• Knowledge of the University and familiarity with the scope of responsibilities of the Department of Public Safety, L.A. County Sheriff's Department, L.A. County Fire Department, and California Highway Patrol.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Rate: $23.25 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.