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Campus Retail Team Lead - DCCC Bookstore Downingtown

Follett

Downingtown (Chester County)

On-site

Full time

5 days ago
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Job summary

Join a leading provider of education technology as a Campus Store Leader, overseeing store operations and driving sales growth. You will mentor your team, manage store performance, and ensure exceptional customer service. This is a full-time role offering competitive benefits.

Benefits

Medical, Dental, & Vision
401k + 100% company match (up to 4%)
80 hours vacation + sick days
10 paid company holidays
Quarterly Bonus Plan

Qualifications

  • 0-5 years of relevant experience.
  • Academic retail experience is a plus.
  • Travel: minimal - less than 10%.

Responsibilities

  • Supervise the work activities of team members.
  • Execute store plans and daily operations.
  • Cultivate an environment of mentorship.
  • Maintain an engaging customer service culture.

Skills

Organizational skills
Time management
Problem-solving skills
Customer service
Communication skills
Presentation skills
Analytical skills
Financial acumen
Relationship building

Education

Associate's Degree or equivalent

Tools

General computer skills

Job description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its
many campus locations.
Follett serves over half of the students in the United States and works with 80,000 schools as a leading
provider of education technology, services, and print and digital content. We're higher education's
largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local
campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more
than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and
education.

Pay Rate - $15.00 - $18.28 per hour

Position Overview

As aCampus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results/Sales:Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:

  • Execute sales promotions and special events (store, campus, community).
  • Partner with store leadership to review store financials and recalibrate goals to drive sales.
  • Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
  • Maintain appropriate inventory control in alignment with store operational procedures.
  • Keep all areas of the store environment neat, clean, and organized.
  • Shipping/Receiving responsibilities.
  • Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
  • Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
  • May review and approve store markups, markdowns, and write-offs within company guidelines.
  • Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management:Supervise the work activities of team members (FT/PT and temporary/seasonal) including:

  • Train and coach team members on company and store standards.
  • Ensure team members follow company and store policies, procedures, and standards.
  • Perform onboarding procedures for new hires.
  • Schedule team members' work hours within the store's operating budget.
  • Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service:Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

  • Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
  • Drive market growth initiatives such as POS email collection.
  • Maintain service level agreements for OMS Orders.
  • Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships:Communicate and partner with the campus to include:

  • Day-to-day communication of store operational activities.
  • Facilitate campus events.
Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.
Requirements
  • Associate's Degree or equivalent.
  • 0-5 years of relevant experience.
  • Academic retail experience is a plus.
  • Strong organizational, time management, and problem-solving skills.
  • Strong customer service, communication, and presentation skills.
  • Strong analytical skills and financial acumen.
  • Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
  • General computer skills.
  • Travel: minimal - less than 10%.

Full time benefits:

  • Medical, Dental, & Vison
  • Voluntary Insurance plans
  • 401k + 100% company match (up to 4%)
  • 80 hours vacation + sick days
  • 10 paid company holidays
  • Quarterly Bonus Plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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