Student Success Advisor

Metropolitan Community College-Kansas City; Kansas City (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

Metropolitan Community College-Kansas City seeks an experienced academic advisor to assist students with enrollment, course selection, fees and financial aid options, aligning plans with career goals. You’ll support transfer opportunities and monitor progress while building strong relationships with students and MCC programs.

The role emphasizes advising, counseling, and customer service, requiring knowledge of applicable policies and effective communication with diverse populations.

Qualifications

• Bachelor’s degree required.
• One year related advising, education, counseling or financial aid experience.
• Master’s degree preferred.
• Knowledge of campus, local, state, and federal laws and regulations.

Responsibilities

• Advise students by creating personalized education plans aligned with career goals and funding options.
• Guide students through enrollment, course selection, fees, and financial aid processes.
• Develop relationships and refer to MCC programs and services as needed.
• Promote transfer opportunities and assist with transfer processes.
• Monitor student progress, enrollment, and related data; respond to early alerts.
• Collaborate with faculty and staff to support student goals; communicate policies clearly.

Skills

Student advising

Financial aid guidance

Enrollment processes

Customer service

Communication skills

Record keeping

Knowledge of policies

Interpersonal skills

Education

Bachelor’s degree

Master’s degree

Tools

Multi-line phone system

Two-way radio communications

Office software (word processor/spreadsheet)

Job description

About MCC

Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.

Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.

MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.

***MCC does not provide employer-paid sponsorships.

Job Summary

Incumbents assist students with academic programs which include enrollment processes, course offerings, fees, course selection, test scores, financial aid eligibility and options, and other resources that will help students meet their educational and occupational needs.

For Current Employees: This position is designated as Pay Grade ES02. Employees interested in applying should review their current pay grade and consult with Human Resources regarding transfer or promotional salary guidelines prior to applying.

Essential Functions

• Proactively advise students by creating a personalized education plan alighted with their career goal and a plan to fund their education, utilizing various academic advising and funding strategies
• Assist students in funding their education, by guiding them through the steps for financial aid and scholarships, explaining payment plan options, and helping identify alternative funding sources
• Develop and maintain relationships by establishing rapport and trust, educating on MCC programs and services, guiding on overcoming obstacles and referring to appropriate services
• Assist students with the process of transfer and promote transfer opportunities to MCC students
• Responsible for monitoring student academic progress, student enrollment, and other data
• Responsible for responding to early alerts with outreach to struggling students connecting them to academic and non-academic support resources
• Collaborate with faculty, staff and community agencies to assist students in achieving personal, career and academic goals
• Maintain thorough understanding of MCC programs, policies, procedures and systems to effectively and accurately guide students
• Maintain knowledge of federal, state and institutional policies and regulations pertaining to Federal Title IV, scholarships, tuition assistance, payment plans, and billing systems
• Coordinates with staff, departments, and agencies to communicate information, provide recommendations, represent the college and facilitate departmental operations
• Perform administrative tasks including providing general information via phone, email, or in person; addressing concerns and complaints; scheduling caseload appointments; greeting visitors and directing calls
• Perform other duties as assigned.

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications

• Bachelor’s degree
• One (1) year experience related to advising, education, counseling or financial aid

Preferred Qualifications

• Master’s degree

Knowledge, Skills and Abilities

• Knowledge of applicable campus, local, state, and federal laws and regulations
• Knowledge of multi-line phone system
• Knowledge of two-way radio communications
• Knowledge of customer service principles
• Knowledge of record keeping principles
• Knowledge of computers and related software applications
• Knowledge of workshop and program principles and practices
• Knowledge of diverse populations and cultures; Bilingual
• Skilled in advising students on applicable policies and procedures
• Skilled in interpreting academic program requirements
• Skilled in reviewing and processing paperwork, forms, and/or other related items
• Skilled in developing and implementing programs and workshops
• Skilled in maintaining files, records and confidentiality
• Skilled in customer services principles and resolving conflicts
• Skilled in using a computer and related software applications
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Physical Requirements

Positions in this class typically require reaching, standing, walking, keyboarding, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

Supplemental Information

EEO Statement

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability.

Accommodations

MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act application procedures, please contact the Office of Human Resources.