Campus IT Support Technician I — Mentoring Helpdesk

XU01 Xavier University; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition remission

Paid time off

Retirement plan

Job summary

Xavier University is seeking a Service Desk Technician to join the Information Technologies division. You will provide Tier I/II support to the campus community, respond to requests via email, phone, walkup and self-service, and mentor student helpdesk technicians.

The role supports a mission-driven campus culture in Cincinnati, with hours 8:00 a.m. to 5:00 p.m., Monday–Friday, and opportunities to shape IT services in a collaborative, student-focused environment.

Qualifications

• Bachelor’s degree in CS/IT with 1+ year IT support experience; or Associate’s degree with 3+ years.
• Proficiency with Windows and Mac, printers, mobile devices, and Office 365.
• Ability to perform basic PC hardware troubleshooting, imaging, and data migration.
• Experience with ITSM/ticketing software (TeamDynamix preferred).
• Excellent customer service and problem-solving skills.
• Excellent oral/written communication; ability to work in a team or independently.

Responsibilities

• Provide first-level contact, follow-ups, and resolutions to customer issues.
• Ensure accurate incident recording, documentation and prompt closure of tickets.
• Escalate tickets to an appropriate area or operating unit, as warranted.
• Author internal and public knowledge base articles for documentation and how-to purposes.
• Perform (re)imaging of PCs, migration of user data, and minor desktop/laptop hardware replacement.
• Interact with appropriate vendors as needed to resolve advanced issues.
• Additional duties as assigned.

Skills

Customer service

Problem solving

Communication

Teamwork

Independent work

Education

Bachelor’s degree in CS/IT

Associate’s degree

Tools

Office 365

Windows troubleshooting

Mac troubleshooting

TeamDynamix

SCCM

Job description

Xavier University is seeking a Service Desk Technician to join the Information Technologies division. You will provide Tier I/II support to the campus community, respond to requests via email, phone, walkup and self-service, and mentor student helpdesk technicians.

The role supports a mission-driven campus culture in Cincinnati, with hours 8:00 a.m. to 5:00 p.m., Monday–Friday, and opportunities to shape IT services in a collaborative, student-focused environment.