Campus Host

Academy of Art University; San Francisco (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Academy of Art University seeks a part-time Campus Host to greet visitors, manage front desk duties, and support students and staff with campus information. Responsibilities include access control, visitor sign-in, emergency support, and serving as a resource for campus procedures.

The role involves working on-site in Academic buildings in San Francisco, with emphasis on professionalism, customer service, and collaboration with Campus Safety. Training and proper attire are expected.

Qualifications

• Excellent customer service skills.
• Ability to greet guests, answer questions, and provide clear directions.
• Ability to follow directions and assist the school’s everyday needs.

Responsibilities

• Oversee access control of all individuals in the building and check AAU badge/ID.
• Issue visitor passes and log visitors into the database daily.
• Greet potential students and staff at the front desk and direct visitors promptly.
• Assist with questions about campus procedures and locations; provide campus information.
• Coordinate with Campus Safety Operations Manager on evacuations, rescues, and crowd control during emergencies.
• Serve as a Title IX mandatory reporter and refer information to the Title IX Officer.
• Perform inventory control and report repairs to the Communications Center.
• Provide coverage for special events and maintain a presentable lobby; dress per AAU attire.

Skills

Customer service

Guest greeting

Clear communication

Teamwork

Job description

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you.The part-time on-site Campus Host acts as a greeter in Academic buildings and welcomes all visitors, including students, staff and family members. This position is required to exhibit professionalism and provide strong customer service. The Campus Host will support students by providing general assistance to students using the facilities. IResponsibilities:Oversee access control of all individuals in the building.Check all individuals entering the building for a valid AAU badge or identification.Respond per standard operation procedures in times of emergencies.Ensure that visitors/vendors show a valid form of identification at the front desk.Request that visitors sign logbook.Request that vendors sign separate logbook for verification.Issue visitor passes.Log each visitor into the database daily.Greet potential student(s)/staff at the front desk.Maintain strong knowledge of AAU pamphlets to distribute at front desk.Maintain strong knowledge of each department.Direct visitors to appropriate personnel or department in an accurate and timely manner.Maintain strong knowledge of the campus locations, both academic and residential.Assist students with questions regarding Academy procedures e.g. bus schedules and building locations based on class schedules.Work closely with the Campus Safety Operations Manager to fulfill their goals:Complete data entry, faxing, and answering telephone calls as needed.Assist with special projects and various departments as needed.Serves as a First ResponderDuring emergencies, they help manage evacuations, rescues and maintain crowd control.Help protect life and property during an emergency.Maintain clear and effective communication with the Communication Center Dispatchers.Serves as a Title IX mandatory reporter.Reports information to the Title IX Officer as soon as they become aware of alleged discrimination or harassment based on sex or gender. This includes but is not limited to, alleged sexual assault.Perform inventory control in and out of building.Ensures building lobby areas are always presentable.Reports building repairs to the Communications Center.Provide coverage for special events as needed.Dress in proper attire provided by the Academy.Qualifications:CurrentExcellent Customer Service SkillsAbility to greet guests, answer questions, and provide clear directionsAbility to follow directions and assist the school’s everyday needsAbout UsAcademy of Art University, established in 1929 by Richard S. Stephens, transforms aspiring students into professional artists and designers. For three generations, the Stephens family has been devoted to the development of aspiring artists and has held the fundamental belief that with proper instruction, hard work and dedication, students can learn the skills necessary to become artistic professionals.