Campus Front Desk Receptionist

Aviation Institute of Maintenance; Manassas (VA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k) match

Health insurance (first day)

Life insurance

PTO

Parental leave

Tuition reimbursement

EAP

Career growth

Job summary

AIM Manassas is seeking a Campus Receptionist to be the welcoming first point of contact for prospective students, visitors, and staff at our Manassas, VA campus. You will support the Admissions Department with administrative tasks, manage inquiries, and maintain accurate records to ensure a positive campus experience.

The role requires strong communication, organizational abilities, and a customer-service mindset, with regular front-desk duties and attention to confidentiality and data accuracy.

Qualifications

• Strong written and verbal communication skills required.
• Experience in college admissions or student services preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CampusNexus or similar CRM systems is preferred.

Responsibilities

• Greet and assist prospective students, visitors, faculty and staff in a welcoming, professional manner.
• Answer and route calls, respond to inquiries, and provide exceptional customer service.
• Support Admissions with administrative tasks and maintain student records.
• Enter and update prospective student information in CampusNexus and audit inquiries daily.
• Prepare activity reports and collaborate with campus departments to maintain smooth operations.

Education

High School Diploma/GED

Tools

CampusNexus CRM

Microsoft Office Suite

Job description

Training Tomorrow's Techniciansto Become Skilled, Employable and Essential.

About Us- Big Changes, Better Benefits - Join us today!

TheAviation Institute of Maintenance (AIM),establishedin 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation ofnearly onein four certifiedaircrafttechnicians in America.

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

Compensation: $23–$26 per hour, based on experience, qualifications, and other relevant factors.

Employment: Full-Time | Benefits Starting Day One

Be the welcoming face of Aviation Institute of Maintenance and help students take the first step toward their future.

Aviation Institute of Maintenance (AIM) is hiring a Campus Receptionist at our Manassas, VA campus. As the first point of contact for prospective students, visitors, faculty, and staff, you'll play an important role in creating a welcoming, professional, and supportive campus environment.

This position is ideal for someone who enjoys working with people, thrives in a fast-paced setting, and brings strong customer service, communication, and organizational skills.

About the Role

As a Campus Receptionist, you'll manage front desk operations, answer incoming calls, greet visitors, and provide administrative support to our Admissions Department.

You'll also help coordinate student inquiries, maintain accurate records, and support campus communication to ensure prospective and current students receive a positive experience.

Schedule

Monday–Thursday: 10:00 AM – 7:00 PM

Friday: 8:00 AM – 5:00 PM

Rotating Saturdays (every other Saturday): 9:00 AM – 2:00 PM

Key Responsibilities

• Greet and assist prospective students, visitors, faculty, and staff in a friendly and professional manner
• Answer and route incoming calls, respond to inquiries, and provide exceptional customer service
• Support the Admissions Department with administrative tasks, documentation, and student inquiry management
• Enter, update, and maintain prospective student information in CampusNexus
• Conduct daily audits of student inquiries and share reports with the Director of Admissions
• Maintain lead distribution records and assist with follow-up on missed appointments
• Prepare daily activity reports, including admissions interviews and financial aid appointments
• Organize electronic and hardcopy records while maintaining accuracy and confidentiality
• Collaborate with campus departments to ensure smooth communication and daily operations
• Assist with special projects and additional administrative duties as needed

Qualifications

Education

• High School Diploma, GED, or equivalent professional experience required

Experience

• Previous receptionist, front desk, administrative, or customer service experience preferred
• Experience operating a multi-line telephone system preferred
• Experience in college admissions, higher education, or a student-focused environment preferred
• Familiarity with CampusNexus or similar CRM systems preferred

Skills

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills with a welcoming, professional approach
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office, including Word, Excel, Outlook, Teams, and SharePoint
• Ability to work independently and collaboratively with campus teams
• Strong problem-solving skills, professionalism, and accountability
• Flexibility to support occasional schedule adjustments as needed

What We Offer

• Competitive hourly compensation of $23–$26 per hour
• 401(k) with company match
• Comprehensive health, dental, and vision insurance available first day of employment
• Life insurance options
• Paid time off (PTO)
• Paid parental leave
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support
• Career growth and professional development opportunities within aviation education

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for:

We are committed to fostering a workplace that values integrity, collaboration, professional growth, and student success.

Make a great first impression and help students start their journey in aviation.

At Aviation Institute of Maintenance, you'll be part of a team dedicated to helping students pursue rewarding careers in the aviation industry. Your professionalism, organization, and commitment to excellent service will help create a positive campus experience every day.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.