Campus Dining & Hospitality Operations Lead

Yale Cancer Center; New Haven, Northern (CT, KY); Hybrid; USD 68,000 - 121,000; Full time

Job summary

Yale Hospitality is seeking a Hospitality Operations Manager to lead residential dining operations and supervise 25–30 unionized staff and chefs. You will partner with senior managers to ensure high-quality service, set up, and catering for events.

The role emphasizes guest satisfaction, training, and adherence to safety standards. The position requires a Bachelor's degree in Hotel/Restaurant Management or related field and 4 years of service management experience.

Qualifications

• Bachelor's degree in Hotel/Restaurant Management or a related field.
• ServSafe Certification and a valid Driver's License.
• Proven leadership and supervision of a diverse staff.
• Experience with food service systems and menu management.

Responsibilities

• Plan, organize and manage Yale Hospitality operations within residential dining.
• Support the Resident General Manager in designing a quality dining experience.
• Provide menu forecasting support with culinary teams.
• Develop and uphold food service standards and sanitation practices.
• Conduct service inspections and evaluate food prep and service areas.
• Maintain guest feedback mechanisms and staff relations.
• Oversee budgeting, payroll, scheduling, and cost controls as needed.

Skills

Exceptional communication

ServSafe Certified

Driver's license

Team leadership

Food service systems

Menu management

Database management

Microsoft Office

Internet

Email

People management

Catering management

Education

Bachelor's degree in Hotel/Restaurant Management

Equivalent combination of education and experience

Tools

Food service management systems

Menu management systems

Database management

Microsoft Office

Internet

Email

Job description

Yale Hospitality is seeking a Hospitality Operations Manager to lead residential dining operations and supervise 25–30 unionized staff and chefs. You will partner with senior managers to ensure high-quality service, set up, and catering for events.

The role emphasizes guest satisfaction, training, and adherence to safety standards. The position requires a Bachelor's degree in Hotel/Restaurant Management or related field and 4 years of service management experience.