Campus Ambassador

Arizona State University; Tempe (AZ); On-site; USD 28,000 - 30,000; Part time

Job summary

Arizona State University in Tempe is seeking a Service and Support Assistant 1 Non-Exempt to join Parking and Transportation Services. This part-time role delivers essential front-line support to students, staff and visitors, greeting customers, answering questions, and directing them to helpful resources on campus.

The position requires a High School Diploma or equivalent, and applicants must be eligible to work in the United States.

Qualifications

• Knowledge of customer service principles and practices.
• Unwavering commitment to customer service.
• Ability to work autonomously and to ask for help when needed.

Responsibilities

• Greet customers and provide friendly, professional service.
• Educate users on policies and campus processes.
• Monitor and enforce safety rules in the Walk Only Zone (WOZ) with a positive approach.
• Assist with events, attendance/timekeeping, and campus operations using a computer.
• Drive ASU vehicles and carts as assigned.

Skills

Customer service

Reliability

Communication

Problem solving

Education

High School Diploma

Job description

Job Profile

Service and Support Assistant 1 Non-Exempt

Job Family

Service and Support

Time Type

Part time

Minimum Qualifications

High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Responsible for managing parking and transit, trademarks and licensing, and providing essential support for materials movement and event coordination. Delivers exceptional customer service to students, staff, faculty, and visitors, addressing and resolving issue.

Job Description

Campus ambassadors greet, assist, and offer guidance to ASU customers as they move across campus. Employees in this role provide a reliable, highly visible, service and safety-oriented presence for staff, students, visitors and faculty.

Applicant must be eligible to work in the United States. ASU will not be a sponsor for this position.

Position Salary Range

$20.00 per hour

Essential Duties

Greet and acknowledge students, staff, visitors, and faculty with a friendly warm greeting, introducing yourself, and presenting a professional image in appearance and in your communication. Utilizes effective communication to convey help and conveys a sense of approachability. Ensures highest quality service delivered to customers for assigned function in accordance with specified guidelines and priorities. Applies knowledge of policies and processes to educate and inform users. Monitors and enforces unauthorized wheels in the Walk Only Zone (WOZ). Educates violators where possible in a positive, non-combative manner. Interacts with the public in situations that can range from answering routine university-related questions. Offers assistance to students, faculty, staff with questions, and direct them to helpful links. Promote pedestrian safety. Perform routine checks of surrounding buildings near each delta during slower periods (non-class changes). Be flexible during daily activities with the ability to change priorities which may include and/or subject to resolution conflict with customers. Monitor activity around assigned station in the Zone. Encourage compliance and behavior change to cyclists and scooters in the WOZ. - Campus Mall Enforcement. Deploy and collect WOZ signage. Help keep emergency access ways clear. Observe and report any damaged ASU property such as bollards, signs, graffiti, etc. Minor cleaning and equipment maintenance of WOZ signs and graphics. Daily use of a computer for attendance and timekeeping. Communicate verbally and in writing. Staff special events and perform other duties as directed by the Program Manager. Drives Arizona State University leased, owned or rented vehicles and carts to various ASU locations to perform work.

Desired Qualifications

Knowledge of customer service principles and practices. Unwavering commitment to customer service. High level of reliability and flexibility. Ability to work autonomously and to ask for help when needed. Skill in establishing and maintaining effective relationships. Skill in understanding and resolving problems in needed time frame. Skill in communicating professionally and courteously with customers at all levels. Ability work effectively with groups of people both internal and external to the university. Ability to work effectively in a fast or slow-paced environment. Ability to use electronic equipment. Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment. Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs.

Working Environment

This position is 100% outdoors. Must be able to tolerate all weather conditions including heat, rain, and cold weather. The majority of the shift will be standing and walking.

Department Statement

Parking and Transportation Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS manages a 24,000+parking inventory system-wide and strongly encourages the use of more environmentally friendly transportation options by subsidizing programs such as intercampus shuttles, carpool, car-sharing, and public transit. These services assist ASU students, faculty, and staff in traveling to, around, and between campuses. PTS also provides ambassador and bike valet services to ensure a culture of safety for all pedestrians navigating the most populated campus areas. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits.

Driving Requirement

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location

Campus: Tempe

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU’s comprehensive benefits package

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance

For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.