Campus Admissions Concierge: Welcome Visitors & Lead Support

aviationinstituteofmaintenance; Chicago (IL); On-site; USD 19,000 - 32,000; Full time

Job summary

Aviation Institute of Maintenance (AIM) – Chicago campus is seeking a Campus Receptionist to welcome visitors, greet guests, answer inbound calls, and support the Admissions Department with documentation tasks. You will maintain accurate records, manage inquiries in Anthology or similar systems, and help keep the campus organized, professional, and welcoming for students and staff.

This is a hands-on front-line role that sets the tone for the student experience and involves coordinating with

Qualifications

• High School Diploma or GED, or equivalent on-the-job experience.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and able to multi-task, prioritize tasks, and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as part of a collaborative team, with exceptional interpersonal skills.
• Excellent computer skills with proficiency in MS Office applications including Word, Excel, Outlook, SharePoint, and Teams.
• Exhibits a positive, team-oriented attitude by remaining flexible to work outside scheduled hours when needed.

Responsibilities

• Greet and assist all visitors to the campus, providing information and directing them to the appropriate departments or services.
• Handle inbound calls, addressing inquiries and facilitating communication between the campus and external stakeholders.
• Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record-keeping and timely processing of materials as assigned by the Director of Admissions.
• Greet campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff.
• Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions.
• Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
• Enter and manage inquiries into Anthology promptly, utilizing the Quick Lead method or Inquiry Folder. Conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time.
• Maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow-up on missed appointments.
• Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team.
• Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team.

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook, SharePoint, Teams)

Job description

Aviation Institute of Maintenance (AIM) – Chicago campus is seeking a Campus Receptionist to welcome visitors, greet guests, answer inbound calls, and support the Admissions Department with documentation tasks. You will maintain accurate records, manage inquiries in Anthology or similar systems, and help keep the campus organized, professional, and welcoming for students and staff.

This is a hands-on front-line role that sets the tone for the student experience and involves coordinating with