Campground Operations Lead (Assistant GM)

Northgate Resorts; Milford (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Northgate Resorts in Milford, PA is seeking an Assistant General Manager (age 18+) to serve as second‑in‑command and support overall campground operations. This full‑time role leads daily park activities, manages staff, and collaborates with the home office to ensure memorable guest experiences.

Qualifications include 2–5 years in a management role; weekend/holiday availability; valid driver’s license; and strong customer service, communication, and problem‑solving skills.

Qualifications

• Minimum 2–5 years in a management position.
• Hospitality, Hotel, and RV Resort Management experience is helpful, but not required.
• Ability to work weekends and holidays.
• Must have a valid driver’s license.
• Excellent customer service, communication and problem‑solving skills.
• Must be able to work in a fast‑paced resort environment and perform physical duties of those they supervise.

Responsibilities

• Establish and exemplify expectations for effective presence, supporting and observing daily operations.
• Maintain the safety and wellness of the facility, handling follow‑ups appropriately.
• Ensure compliance with state and local regulations for staff certifications.
• Manage daily aspects of park operations and staff to ensure projects are completed and guest needs are met.
• Make daily decisions that align with the operations of the campground, demonstrating a business‑minded and guest‑centric approach.
• Facilitate effective communication and collaboration between the park and the home office as a liaison to the marketing team.
• Serve as Manager on Duty on a rotational basis.
• Perform the same tasks as the individuals they supervise.

Skills

Leadership

Management

Guest relations

Communication

Problem solving

Organization

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Assistant General Manager(age 18+) will play a key role in supporting the overall operations of the campground, serving as the second-in-command to the General Manager. Working closely with the team, the Assistant General Manager will maintain efficient and effective campground operations. Park Leadership is expected to take a service minded approach to ensure a safe, warm, and welcoming environment for our guests and employees. This position offers excellent advancement opportunities for the right person, allowing for professional growth within our dynamic team. This is a full-time position reporting directly to the General Manager.

DUTIES & RESPONSIBILITIES
Day to Day:

• Establish and exemplify expectations for effective presence, supporting and observing daily operations.
• Maintain the safety and wellness of the facility, handling follow-ups appropriately.
• Ensure compliance with state and local regulations for staff certifications.
• Manage daily aspects of park operations and staff to ensure projects are completed and guest needs are met.
• Make daily decisions that align with the operations of the campground, demonstrating a business-minded and guest-centric approach.
• Facilitate effective communication and collaboration between the park and the home office as a liaison to the marketing team.
• Serve as Manager on Duty on a rotational basis.
• Perform the same tasks as the individuals they supervise.

People Management:

• Develop all managers through consistent feedback and goal-setting practices, utilizing internal company processes/systems.
• Implement and enforce new or changed systems and policies, communicating effectively to team members.
• Monitor and motivate staff to maintain a positive work environment.
• Develop and execute a workforce strategy, including attracting, interviewing, hiring, and training employees.
• Evaluate performance and productivity to drive continuous improvement.
• Ensure the recruitment and retention of well-motivated, trained, and developed key personnel.
• Manage conflicts and resolve complaints about or within the assigned departments.

Guest Relations:

• Organize and provide timely follow-up on all requests from guests and the home office.
• Collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences.

Project Management:

• Coordinate and oversee various projects from start to finish.
• Participate in other projects and activities as assigned.
• Manage inventory and supplies for assigned departments.
• Collaborate with the General Manager to analyze costs, benefits, and losses of company profit.
• Monitor department performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Operate within prescribed budgets for labor and expenses.

EDUCATION/TRAINING/EXPERIENCE

• Minimum of 2-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required

QUALIFICATIONS/REQUIREMENTS

• Ability to work weekends and holiday
• Ability to work long hours during peak periods
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast paced resort environment and perform physical duties of those they supervise
• Must have valid driver’s license
• Personable, enjoy working with children/people
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to Lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the resort
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc
  

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.

We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences!

Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.

Are you interested in joining our team? Click the button below to see our current open positions! Or keep scrolling to find out why you should work with us!

Perks & Benefits of Working At Northgate Resorts

Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.

*Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.

01.

VACATION DISCOUNTS

Enjoy the park plus give your family and friends deep discounts during the season.

02.

Daily Pay

Get paid more frequently with our daily pay schedule.

03.

EMPLOYEE APPRECIATION

Free lunch in the summer, shout outs from your coworkers, and more.

04.

401k MATCH

Start saving for retirement with a 401k plan and matching contribution.

05.

MEDICAL, DENTAL, VISION

Pick the plans that work for you and enjoy partial coverage for all health insurance.

06.

Enjoy coverage for your furry friend with our latest benefit of pet insurance.

What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.

Northgate Work Campers

• Receive a 20%* discount on your seasonal site.
• Earn credit towards your site balance per hour worked.
• All of the perks of being a Northgate Resorts Team Member.
• Save gas & time on your daily commute.
• Embrace the, “work hard, play hard” lifestyle!

We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate Resorts offers a wide range of internships that provide students with hands-on hospitality experience while directly contributing to creating family camping memories for our guests. Internships in departments such as marketing, operations, revenue, and more.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for College Interns who are looking to learn the skills needed to succeed in their career and who have a passion for collaboration, teamwork, and customer service. We employ interns at each of our Camp-Resorts and our Home Office.

At Northgate Resorts, we create memories that last a lifetime not just for our guests but for our international students as well. Students have the opportunity to discover what it’s like to live and work at one of our many campgrounds across the country.

Northgate looks to employ Students who love having a great time, and love to make our guests do the same. Northgate’s staff are more than just employees, our staff are a part of our extended family. Come be a part of all the fun we are having!

Northgate partners exclusively with InterExchange Work and Travel for hiring our J1 visa international students. For more information please visit their website at https://www.interexchange.org/ or email our recruiting team at [e-mail]

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for International Students who bring a strong work ethic, award winning customer service, and a taste for fun.