Digital Experience Engineer (AJO)

Adobe; San Jose (CA); On-site; USD 82,400 - 163,900; Full time

Job summary

Adobe seeks an AJO Platform Engineer to own the full lifecycle of personalized experiences across Adobe surfaces. You will gather requirements, manage backlogs, author content, execute campaigns, validate quality, monitor production, and support users globally.

Collaborate with Product, Engineering and Operations to reliably deliver digital experiences for millions of customers. Requires 3+ years in related roles, experience with Splunk, JSON scripting, and experimentation tools.

Qualifications

• 3+ years in JSON scripting, product support, QA or similar in digital platforms.
• Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely).
• Understanding personalization, audience segmentation, and A/B testing.
• Incident management with SLA adherence and on-call support.

Responsibilities

• Partner with PMs and business collaborators to understand requirements and scope.
• Define and validate personalization logic, audience segmentation, and campaign targeting.
• Author components and experiences in a headless CMS across Adobe surfaces and journeys.
• Build campaigns to deliver personalized content to a global customer base.
• Support and optimize experiments and testing frameworks with data accuracy.

Skills

JSON scripting

Product Support

QA

Campaign orchestration

Experimentation tools

Adobe Target

AJO

Optimizely

Personalization

Audience segmentation

A/B testing

Incident management

SLA adherence

On-call support

Splunk

Postman

Education

Bachelor’s degree

Tools

Splunk

Postman

Job description

Role Summary

The AJO Platform Engineer manages the full lifecycle of personalized digital experiences across Adobe surfaces. This includes requirement gathering, backlog management, content authoring, campaign execution, quality validation, production monitoring, and support. The role combines agile delivery with hands‑on operational work. It requires close collaboration with Product, Engineering, and Operations teams to reliably deliver and improve digital experiences for millions of global customers.

Key Responsibilities

• Partner with PMs and business collaborators to understand and capture requirements, identify scope for relevant squads.
• Define and validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency.
• Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys.
• Build campaigns to deliver personalized content experiences to a global customer base.
• Support and optimize controlled experiments and experimentation frameworks, ensuring test integrity and data accuracy.
• Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage.
• Serve as a partner concern point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams.
• Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations.
• Participate in on‑call rotations within defined SLA windows.
• Maintain runbooks, incident playbooks, test cases, and operational documentation.
• Contribute to automation initiatives to improve testing efficiency and reduce toil.

Required Skills & Experience

• Functional: 3+ years in JSON scripting, Product Support, QA, or a similar role within digital platforms. Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely) Understanding of personalization, audience segmentation, and A/B testing Incident management, SLA adherence, and on‑call support experience.
• Technical: Splunk proficiency: dashboards, SQL queries, alert configuration JSON and REST API validation; Postbuster or Postman Familiarity with web technologies (HTML, JavaScript).

Preferred Qualifications

• Adobe Experience Cloud (AEM, AJO, Adobe Target, Analytics)
• Headless CMS architectures and content delivery frameworks
• SQL and analytics debugging
• Test automation frameworks or scripting

Education

Bachelor’s degree in a relevant field or equivalent practical experience.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry‑leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer.

We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe is proud to be an Equal Employment Opportunity employer.

We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].

Expected Pay Range

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $82,400--$163,900 annually. Pay within this range varies by work locationand may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $113,200 - $163,900 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Non‑sales roles starting salaries are expressed as base salary and short‑term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long‑term incentives in the form of a new hire equity award. State‑Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.