Camp Host Lead at Watauga

ExplorUS; Elizabethton (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

ExplorUS is seeking a Camp Host Lead in Elizabethton, Tennessee, where you will supervise campground operations and train staff. You’ll be responsible for maintaining standards, resolving visitor issues, and performing essential maintenance. Strong customer service and communication skills are essential, along with the ability to manage personnel effectively. Join an enthusiastic team dedicated to providing a good experience for visitors in a beautiful recreational area.

Qualifications

• Strong customer service skills and enjoys public contact.
• Excellent verbal and written communication abilities.
• Prior personnel management experience is a plus.
• Flexible, adaptable, and exhibits good judgment.
• Ability to clean and sanitize facilities safely.

Responsibilities

• Oversees general operations within the permitted area.
• Supervises and trains hosts and maintenance personnel.
• Handles visitor complaints with professionalism.
• Performs or supervises maintenance tasks.
• Secures and maintains records pertaining to deposits.

Skills

Customer service skills

Verbal communication

Written communication

Flexibility

Decision-making

Basic manual labor

Job description

Overview

Title: Camp Host Lead
Reports To: Operations Manager

Tennessee Valley Hospitality LLC, dba 6 Dam - Working at 6 Dam offers the opportunity to assist in the management and preservation of a scenic recreational area, where visitors can enjoy activities like fishing, boating, and hiking. Our 2025 season provides rewarding roles for outdoor enthusiasts, allowing you to contribute to the upkeep and enjoyment of a beautiful and tranquil environment.

Summary

The Camp Host Lead is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The Lead Host reports directly to an Operations Manager, and is responsible for the personnel (including training, and scheduling), regular operations, financial accountability, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground.

Responsibilities

• Oversees the general operations within a permitted area; corrects any operational deficiencies in order to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.

Requirements

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Ability and willingness to move about the facility for extended periods of time and occasionally lift 20+ lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Must be able to work with minimal supervision, and be able to learn quickly and follow instructions accurately.
• Willing to work a flexible work schedule, including regular evenings, weekends and holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.