Camp Admin & Communications Manager

YMCA Camp Greenville; South Carolina; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Earned wage access

12% Retirement Contribution

403b Plan

Paid sick leave

Paid vacation leave

Medical benefits

Dental insurance

Vision insurance

Life insurance

Holidays (11)

YMCA membership

Program discounts

Housing provided (summer)

Job summary

YMCA Camp Greenville, nestled on the Blue Ridge Mountains, seeks an Admin & Communications Manager to coordinate communications, marketing, and business office tasks while supporting summer operations. The role demands strong customer service, planning, and leadership within a mission-driven youth development environment.

You will live on site, assist with camp programming, and contribute to branding efforts aligned with YMCA Greenville.

Qualifications

• Bachelor's degree or equivalent.
• 1 year of administrative tasks, communications and customer service.
• 6–12 months of overnight summer camping experience.
• CPR/First Aid/AED current or ability to complete.
• Valid driver's license and YMCA insurance requirements.
• Live on site in camp-provided housing mid-May to early August.
• Strong interpersonal and communications skills.

Responsibilities

• Provide daily, weekly, and seasonal administrative duties, including reporting and customer service.
• Support Director of Camper Services & Communications and office management tasks.
• Ensure exceptional customer service to camp families, staff, and visitors.
• Develop and maintain recruitment events, newsletters, and family tours; maintain staff relationships.
• Manage camp store operations, social media, and marketing materials.
• Oversee budgeting for the camp store and assist with fiscal objectives.
• Support summer operations and weekend/staff coverage during programming.

Skills

Administrative tasks

Communications

Customer service

People management

Marketing/Social media

Education

Bachelor's degree or equivalent

Tools

Camp registration platforms (CampMinder/CampBrain)

Job description

Come join us on the Mountain! Located on 1400 acres on top of the Blue Ridge Mountains, camp has some of the most beautiful views of any camp in the country. Share in the beauty and traditions that has made Camp Greenville a special place for over 100 years. You can be part of a dynamic team making an impact on all that we serve.

Camp Greenville is an overnight camp established in 1912 that hosts boys and girls from throughout the region and the world for summer camps, retreats and specialty camps. You will get to experience what the great outdoors of Western North Carolina and South Carolina have to offer.

The Camp Admin & Communications Manager supports the work of YMCA Camp Greenville and the YMCA of Greenville, a leading nonprofit charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility.

Under the direction of the Director of Camper Services & Communications, this position will support, coordinate and provide input with communications, marketing, and business office functions of camp by managing daily administrative tasks and ensuring exceptional customer service.

This position will also support summer camp operations while camp is in session. This position is primarily assigned to and supports Camp Greenville operations, including year-round preparation and seasonal programming.

Not only will you be part of amazing mission driven work, but we also offer the following benefits:

• Access to your Earned Wages before scheduled Pay Days!
• 12% Retirement Contribution, once fully vested
• 403b Retirement Savings Plan
• Separate Paid Sick and Vacation Leave
• Medical Benefits
• Company Paid Dental, Vision, and Life Insurance
• 11 Company Paid Holidays
• Household Membership to the YMCA of Greenville
• 50% Discount on Programs, including Childcare, Sports, Aquatics, and Personal Training
• Housing is provided for this position only during the summer, peak programming season.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

RESPONSIBILITIES

Administrative Support and Office Management

• Provide daily, weekly, and seasonal administrative duties, including reporting, parent communication, and customer service tasks.
• Support the team of Directors through various office management and reporting tasks.
• Be present during office hours at Camp Greenville as assigned by the supervisor.
• Ensure exceptional customer service to camp families, staff, and visitors.
• Responds to all members and community inquiries and complaints in a timely manner.
• Develop and maintain communication for things like recruitment events, camp tours, Newsletters, in open house family tours etc.; and develop and maintain relationships with summer staff and camper parents.
• Follow all communication protocols, including office and desk work, timely message return, meeting deadlines for form submission, and appropriate phone, internet, and radio communication.
• Handle confidential information in a private and professional manner.
• Represent camp at special events and community outreach opportunities.

Camp Store and Marketing

• Enhance the sustainability of the year-round camp store by optimizing online inventory setup, marketing, and order fulfillment.
• Operate and maintain the store during summer camp and family weekends
• Implement promotion of all Camp Greenville Programs, in conjunction with Branch/Association marketing and promotion plans
• Ensure alignment with YMCA of Greenville and Y-USA branding, and Y-USA overnight Camp Branding communication/marketing plans, and overall strategy.
• Responsible for the day-to-day scheduling and accountability of the camp store, bunk notes, parent communication, and office logistics.
• Manages social media account maintenance, assists in social media post crafting & scheduling, contributes to graphic design of marketing materials, and regularly reviews backend metrics & best practices for continuous improvement of digital marketing & social media.
• Assist in merchandise design, ordering, and management.
• Recruit, hire, and onboard of summer staff including the store coordinators and media team

Budgeting and Fiscal Responsibilities

• Work with the direct supervisor to develop and monitor camp store revenue and camp store budget to meet fiscal objectives.

Operational Support and Safety

• Work with the staff team for the smooth and safe operation of camp.
• During the summer months, provide support and supervision for Seasonal Media and support staff including but not limited to performance evaluations, daily staff check-in, and managing the staff schedules
• Responds to all members and community inquiries and complaints in a timely manner.
• Participate in meetings, trainings, off-site committees to enhance overall camp programming.
• Serve in the "Staff on Duty" role as assigned for weekends, stayover, summer evenings, etc.
• Work non-traditional hours, including early mornings and evenings.
• Maintain the physical ability to perform emergency procedures.

Non-Essential Functions

• Maintains relationships in relevant professional organizations (ACA, YMCA)

QUALIFICATIONS

*Compensation will be determined commensurate qualifications and experience.*

• Must be able to live on site, in camp-provided housing from mid-May to beginning of August, as well as all program weekends in the non-summer months.
• Bachelor's Degree or equivalent experience in a field compatible with the mission and work of the YMCA
• One (1) year of experience in administrative tasks, communications and customer service
• Six (6) months to one (1) year of overnight summer camping experience
• Current certification or ability to complete CPR, 1st Aid, AED training
• Valid driver's license and ability to meet the minimum requirements of the YMCA insurance carrier
• Professional experience working with varied groups including children, adolescents, college students, adults, parents, teachers
• Must have good interpersonal, public relations and communications skills, including the ability to make oral presentations.
• Must be able to effectively work with and motivate other staff and volunteers
• Ability to respond to safety and emergency situations.
• Incumbent must complete mandatory training of New Staff Orientation, BBP/Child Abuse Prevention and CPR/First Aid/AED training within 30 days of employment.

BENEFICIAL SKILLS AND EXPERIENCE:

• Social media & Digital Marketing experience preferred
• Experience with camp registration platforms and apps like Campminder, CampBrain, Campsite, etc. and/or customer management platforms preferred
• Ability to speak two or more languages is preferred.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently move throughout the facilities, and uneven terrain
• Working 12 plus hours per day in the summer
• Maintain a stationary position for more than 2.5 hours per day
• Constantly communicate on the phone or in-person
• Occasionally transporting or moving objects and equipment weighing up to 20 pounds
• Constantly operates a computer and other office machinery.
• Able to structure a hybrid schedule of remote work and camp office work
• Required to live on site in camp provided housing from mid-May to the beginning of August as well as all program weekends in the non-summer months