CAM Manager

Gulf Coast JFCS; Saint Petersburg (FL); On-site; USD 72,000 - 83,000; Full time

Benefits offered by this job

15 PTO Days per year

13 Paid Holidays

Medical, Dental & Vision insurance

403b Savings Plan with 25% match

Life/AD&D insurance

Job summary

Gulf Coast JFCS in Florida seeks a CAM Manager to supervise a team delivering the Coordinated Access Model (CAM) for mental health and substance use services. The role ensures contractual requirements and CAM metrics are met while coaching staff to achieve quality outcomes.

The ideal candidate holds a Master’s degree in Counseling, Social Work, or a related field, with FL licensure preferred and at least two years of coaching/supervision experience.

Qualifications

• Master's degree in Counseling, Social Work, or a related field is required.
• Clinical licensure in Florida (LCSW, LMHC, LMFT) is strongly preferred.
• Minimum of two years of experience in coaching and/or supervising staff.
• Experience conducting screenings, assessments, and navigating behavioral health services.

Responsibilities

• Supervise CAM Specialists and a CAM Supervisor, ensuring adherence to CAM metrics and care guidelines.
• Provide coaching and feedback to meet quality metrics and contractual requirements.
• Develop and maintain relationships with partners and internal teams to advance CAM strategy.
• Create action plans to meet individual and team goals and monitor progress.
• Participate in customer-facing meetings to discuss client progress and operational performance.

Skills

Coaching

Staff Supervision

Relationship Management

Communication

Leadership

Bilingual Spanish a plus

Education

Master's degree in Counseling, Social Work, or related field

Tools

Microsoft Office

Job description

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

What You Will Do

The CAM Manager is an exempt position responsible for supervising a team of specialists who operate the Pinellas County Coordinated Access Model (CAM), also known as Care About Me, to streamline access to mental health and substance use disorder services. The Manager is to ensure they understand and meet CAM metrics and software guidelines. The CAM Manager is responsible for ensuring that contractual requirements are met by CAM Specialists and for providing structured coaching and feedback to meet quality metrics.

Supervisor Responsibilities

• As a Master’s level or licensed clinician in the state of Florida, you will manage a team of CAM Specialists and a CAM Supervisor who respond to provider and client requests for mental and/or substance use disorder services through the coordinated access model.
• Provide oversight and guidance for the CAM Specialists and CAM Supervisor on the execution of their role and the completion of short biopsychosocial assessments, LOCUS, and other screenings for clients seeking assistance.
• Promote a positive and productive work environment where team members feel like they can do their best work, achieve their goals, and contribute to company success.
• Responsible for data quality for metrics, appointment calendar, and providing regular guidance, coaching, and feedback to all specialists.

Duties And Responsibilities

• Develop and maintain strong relationships with partners and other teams by being an expert resource on the strategy of the CAM.
• Represent and promote the CAM throughout the community when applicable.
• Create and use status reports to communicate progress of contractual requirements, and develop action plans to maintain individual metrics to meet goals.
• Assist in triaging any contractual risks or escalations from your contract’s cross-functional team.
• Create ongoing support through the telephony system and other software vendors.
• Participate in customer-facing meetings to discuss client and operational progress.
• Perform all other duties as assigned.

What We Offer

• $71,600 - $82,500 annual salary, depending on experience
• 15 PTO Days per year
• 13 Paid Holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Financial Wellness Program
• Dependent Care Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity and Specified Disease insurance
• Paid Life/AD&D insurance
• Pet, Legal and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

What You Need

• Master's degree in Counseling, Social Work, or a related field (MSW, MPH, MSN, etc.).
• Clinical licensure (LCSW, LMHC, LMFT etc.) in the state of FL strongly preferred.
• Have a minimum of two (2) years of experience in coaching and/or supervising staff.
• Experience in conducting screenings, assessments, and navigating the behavioral health and substance use disorder landscapes.
• Knowledgeable of the Florida behavioral health infrastructure and operations.
• Have empathy and passion for helping vulnerable populations.
• Relationship management skills.
• Ability to set priorities for yourself and the team, and work independently.
• Bilingual or multilingual a plus (Spanish, highly desirable as a common spoken language for most clients served)
• Comfortable with customer-facing meetings and interactions.
• Experience with monitoring and meeting contractual Key Performance Indicators and metrics.
• Advanced computer skills and are a quick learner of new technologies and tools.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams, etc.)
• Ability to lift or carry up to 25lbs when required.
• Prolonged periods of sitting at a desk and working on a computer.
• Must have a valid driver's license with auto insurance coverage.

Who We Are

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization’s background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.