Callaway General Technician

Callaway Gardens Resort, Inc.; Pine Mountain (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated General Technician to ensure hotel rooms are safe and guest-ready through regular maintenance inspections. This role involves performing preventive maintenance tasks, responding to guest service calls, and demonstrating professionalism in high-pressure situations. The ideal candidate will have strong customer service skills and a minimum of one year of general maintenance experience. Join a vibrant team where your contributions will enhance the guest experience and ensure operational excellence in a beautiful resort setting.

Qualifications

• Minimum of one year experience in general maintenance required.
• Experience in a hotel or related field is helpful.

Responsibilities

• Perform preventive maintenance on hotel rooms to ensure guest readiness.
• Attend to guest service calls for maintenance issues.

Skills

Customer Service Skills

General Maintenance

Problem Solving

Education

High School Diploma or Equivalent

Tools

Maintenance Tools

Job description

Preventive maintenance entails regularly scheduled inspection of each hotel room on a rotating basis to ensure everything is in working order. All items contained within the hotel room must be fully operational prior to check-in of a guest. Care must be taken to ensure the following is completed (list not comprehensive):

1. All outlets are in working order
2. All lighting fixtures have working bulbs
3. Television and remote control are operational
4. Toilet, faucet and shower fixtures are working and properly affixed to the wall
5. Doors close freely and are not warped
6. Furniture is secure and stable; drawers are on track

The hotel room must be safe, fully operational, and guest ready. A daily walk through of the designated areas and completion of a checklist will ensure items are completed.

In addition to providing preventive maintenance, the General Technician will attend to guest service calls in the event an item needs to be addressed in a guest room.

The General Technician is a highly visible position and has frequent guest interaction. Therefore, the General Technician must demonstrate professionalism at all times and have good customer service skills.

Experience in a hotel or related field is helpful.

A minimum of one year experience in general maintenance is required.

High school diploma or equivalent is required. Must be able to work a flexible schedule to include weekends and holidays. Long hours may sometimes be required.

Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results. Must have a valid driver's license. Must be 21 years of age or older.