Call Taker

Automatic Data Processing, Inc.; Vienna (VA); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Work-life balance

Salary based on experience

Healthcare coverage

401(k)

Job summary

Advanced Pediatrics in Vienna, VA is seeking a Pediatric Telephone Triage Nurse (RN/LPN) for a full-time, on-site role in the Triage department.

The ideal candidate will have an active RN or LPN license in Virginia (or a valid compact-state license), at least 2 years of pediatric clinical experience, and current BLS/CPR certification. You will perform structured telephone triage, educate families, and coordinate care while avoiding bedside hospital nursing pressures.

Qualifications

• Virginia RN or LPN licensure (or compact-state license) required.
• Minimum 2 years of pediatric clinical experience.
• Current BLS/CPR certification.
• Experience with EHR systems and triage software is a plus.

Responsibilities

• Clinical triage & patient assessment for pediatric patients.
• Use evidence-based pediatric triage algorithms to evaluate severity.
• Direct families to emergency services when needed.
• Provide home-management guidance and education to parents.
• Coordinate appointments, prescriptions, labs, and referrals as appropriate.
• Document all communications in the EHR system.

Skills

Clinical excellence

Empathetic communicator

Tech-savvy

Team player

Education

RN/LPN license (VA or Compact State)

2+ years pediatric clinical experience

BLS/CPR certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Taker

NURSING Part Time Regular Vienna, VA, US

2 days ago Requisition ID: 1003

Salary Range: $19.00 To $32.85 Hourly

Pediatric Telephone Triage Nurse

Role Overview

Position Title

Pediatric Telephone Triage Nurse (RN/LPN)

Location

Vienna, VA (In-Clinic / On-Site)

Department

Triage

Employment Type

Full-Time

Reports To

Welcome to Advanced Pediatrics

At Advanced Pediatrics , we believe that every child deserves extraordinary, compassionate care—and every parent deserves a supportive partner in their family's health journey. Located in the heart of Vienna, VA, our practice is built on a foundation of clinical excellence, research based practice, open communication, and a true work-family culture .

We pride ourselves on creating an environment where our staff is deeply valued, listened to, and empowered. If you are looking for a rewarding pediatric nursing role that balances high-level clinical decision-making with a warm, supportive team environment, we would love to welcome you home to Advanced Pediatrics.

The Opportunity: Pediatric Telephone Triage Nurse

Are you an empathetic, clinically skilled Nurse who excels at communication and critical thinking? As our Pediatric Telephone Triage Nurse , you serve as the critical first line of clinical guidance and reassurance for our parents and young patients.

In this role, you will apply standardized pediatric protocols and your expert nursing judgment to evaluate symptoms, reassure anxious parents, coordinate office appointments, and provide accurate health education—all without the physical toll of bedside hospital nursing.

What You Will Do

Clinical Triage & Patient Assessment

Conduct prompt, structured telephone assessments for pediatric patients experiencing acute illnesses, injuries, or developmental concerns.

Utilize standardized, evidence-based pediatric triage algorithms (e.g., Barton Schmitt protocols) alongside sound clinical reasoning to accurately evaluate symptom severity.

Identify high-risk or emergency situations quickly and direct families to immediate emergency services when required.

Parent Education & Clinical Guidance

Provide clear, comforting instructions on home management for common pediatric conditions, fever management, medication dosages, and preventive care.

Demystify health recommendations for parents, answering their questions with patience, warmth, and clarity.

Serve as a trusted advocate and reassuring advisor during high-stress parent encounters.

Partner seamlessly with our pediatricians, nurse practitioners, and clinical staff to ensure continuity of care.

Schedule same-day or routine appointments based on clinical triage urgency.

Facilitate prescription refill requests, lab result follow-ups, prior authorizations, and specialty care referrals in accordance with practice guidelines.

Document all parent communications and advice accurately and promptly within our Electronic Health Record (EHR) system.

What We Are Looking For

Required Qualifications

Licensure: Active, unencumbered license as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) in the Commonwealth of Virginia (or a valid Compact State license).

Experience: Minimum of 2 years of clinical pediatric experience (pediatric clinic, pediatric emergency department, NICU/PICU, or pediatric inpatient setting).

Certifications: Current BLS / CPR certification.

Skills & Personal Attributes

Clinical Excellence: Strong clinical intuition, assessment capabilities, and critical thinking skills under dynamic conditions.

Empathetic Communicator: Exceptional phone etiquette with the ability to actively listen, build immediate trust, and calm worried parents.

Tech-Savvy: Proficiency with Electronic Health Records (EHR) systems and phone triage software.

Team Player: A positive attitude, a collaborative spirit, and a genuine desire to uplift your colleagues every day.

Why You’ll Love Being Part of Our Family

We know that happy, supported nurses lead to healthy, happy patients. We are dedicated to providing a workplace culture that nourishes your career and respects your personal life.

• Better Work-Life Balance: Enjoy regular hours, structured schedules, predictable holidays, and NO overnight or rotating shifts.
• Starting salary based on experience.
• Comprehensive Health, Dental, and Vision coverage options.
• 401(k) Retirement Plan with company match.

A True Work-Family Culture:

• Highly collaborative physician and nursing teams that work as true partners.
• Regular staff appreciation events, team events, and recognition programs.
• Welcoming clinic facilities in beautiful Vienna, VA.

Advanced Pediatrics is an Equal Opportunity Employer.