Call Taker

Lifecare Medical Transports; Fredericksburg (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Lifecare Medical Transports is seeking a Call Taker to answer EMS calls, determine call nature and provide pre-arrival instructions per EMS protocols. The role requires handling multiple tasks, maintaining CAD and radio communications, and ensuring patient privacy and staff safety across shifts.

Candidates must meet CPR and FEMA ICS certifications and have a valid driver’s license. The Dispatch Center operates 7:00 AM–7:00 PM and 7:00 PM–7:00 AM shifts in Fredericksburg, VA.

Qualifications

• Must possess high integrity and responsibility.
• Ability to work with minimal supervision in a fast-paced EMS environment.
• Strong navigation, map-reading and spatial orientation skills.
• Excellent customer service and professional communication.
• Typing speed of at least 30 wpm and solid computer skills.

Responsibilities

• Answer incoming phone calls for EMS dispatch per EMS and company procedures.
• Obtain complete intake information and input into CAD system.
• Maintain communications with units, facilities and agencies via radio, pager, or data link.
• Ensure equipment readiness at start of each shift and perform housekeeping of the Dispatch Center.
• Know local geography including hospitals, venues, streets and highways.
• Protect patient information in compliance with HIPAA and privacy policies.
• Operate with safety of field crews, patients and public safety personnel in mind.
• Adhere to security policies for company computers and property.

Skills

High integrity

Work under pressure

Multitask management

Map reading / spatial orientation

Typing at least 30 wpm

Professional communication

Customer care orientation

Interacting with public safety and EMS

Strong computer skills

Education

CPR Certification

FEMA ICS 100/200/700/800b

Hazmat Certification

TIMS Certification

Valid Driver’s License

Tools

Computer Aided Dispatch (CAD) system

Radio communication system

Phone system

Data link / pager / cell phone

Job description

General Description:Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical dispatch and company procedure.Available Positions and Shifts:7:00 AM to 7:00 PMSchedule: 2 on, 2 off, 3 on, 2 off, 2 on, 3 off7:00 PM to 7:00 AMSchedule: 2 on, 2 off, 3 on, 2 off, 2 on, 3 offResponsibilities:• Ensures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.• Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and sanitary always.• Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.• Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.• Responds to all calls for service promptly and accurately answering incoming phone calls for service per Emergency Medical Dispatch and company procedure as required.• Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving prearrival instructions to callers per appropriate emergency medical dispatch and company procedure.• Obtains complete intake information from all callers and inputs information received into Computer Aided Dispatch system.• Acts always in the best interests of high-quality patient care, in the best interest of the patient, and in such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.• Acts always with the safety of field crews he/she is dispatching in mind, as well as the safety of the patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.• Accepts responsibility for recertification as an EMD and for other required licenses and certifications as required by company, local, regional, and state policies, regulations, or laws.• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.• Ensures security of buildings, vehicles, equipment, supplies, systems, and all other company property.• Acts always with his/her personal safety in mind, as well as the safety of others.• Always maintains security and privacy of all company and patient information in accordance HIPPA and all other local, state, and federal regulations.• Always maintains security and privacy of all confidential and proprietary company information in accordance with company policy.• Reports to assigned shifts properly groomed and attired and on time unless the proper notification has been made. Remains on duty until properly relieved.• At all times sets an example of professionalism and leadership for others to follow.• Assures all company goals, objectives and procedures are followed daily.• Performs other duties as directed by managementSkills, Abilities, and Knowledge:• Must possess a high degree of personal integrity and responsibility.• Must have the ability to work effectively with minimal supervision, using good judgment.• Must have the ability to work in a fast paced, hectic, high-pressure environment.• Must have the ability to simultaneously manage multiple activities without error.• Must have superior spatial orientation ability to be able to read and interpret maps.• Must have good computer skills and be able to type at least 30 words per minute.• Must have the ability to work efficiently and interact in a constructive and professional manner with other employees, publicsafety personnel and medical staff.• Must have the ability to interact effectively and professionally with patients, customers, clients, family members, bystanders,and the public in such a manner as to reflect positively on the company.• Must demonstrate a level of skill and ability consistent with the provision of quality customer care.License / Certifications:• Call center experience preferred• CPR Certification (Can be obtained through LifeCare)• FEMA ICS 100, 200, 700 & 800b Certifications (Can be obtained through LifeCare)• Hazmat Certification (Can be obtained through LifeCare)• TIMS Certification• Valid Driver’s License with no negative points• US citizen or legal alien• Pass a criminal background check#IND1