Call In Teller

Community Financial System, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Community Financial System, Inc. is looking for a Call In Teller to provide excellent customer service and manage transactions efficiently. This entry-level role offers a competitive hourly wage and requires a high school diploma, strong communication skills, and attention to detail. Ideal candidates will demonstrate reliability and basic math skills while promoting bank products.

Qualifications

• Reliable transportation is required.
• Good communication and attention to detail are essential.
• Basic math and computer skills needed.

Responsibilities

• Provide quality customer service and handle financial transactions accurately.
• Promote bank products and services by identifying sales opportunities.
• Maintain compliance with relevant laws and policies.

Skills

Communication

Attention to detail

Basic math skills

Computer skills

Education

High School Diploma or GED

Job description

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Overview

At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers, and communities.

Responsibilities

• Provide quality customer service and a positive banking experience by handling financial transactions (e.g., cashing checks, deposits/withdrawals) with accuracy and professionalism.
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
• Prepare individual daily settlements of teller cash and proof operations.
• Research customer accounts, send out prospecting letters, and follow up with customers by telephone.
• Accept loan, utility, and other payments.
• Issue money orders, cashier's and traveler's checks, correspondent bank drafts, etc.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensure adherence to policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
• Perform other related duties as assigned or directed.

Qualifications

• Reliable transportation
• High School Diploma or GED
• Good communication skills
• Attention to detail
• Basic math and computer skills
• Ability to understand direction and adhere to policies and procedures
• Prior cash handling or customer service experience is preferred but not required

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer that embraces diversity — minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales

Location: Palatine Bridge, NY | Salary: $18.00-$22.60/hour | Posted 6 days ago