Call In Teller

Community Bank, N.A.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking financial institution as a Call-In Bank Teller, where you'll provide exceptional customer service and manage financial transactions across multiple branches. Enjoy a flexible schedule while actively engaging with customers to identify their needs and promote relevant banking products. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive and diverse workplace. If you have a passion for helping others and a keen eye for detail, this is the perfect opportunity for you.

Benefits

11 paid holidays

Paid vacation

Medical insurance

Vision insurance

Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Qualifications

• Reliable transportation is required.
• Must be 18 years of age or older.

Responsibilities

• Provide quality customer service and handle financial transactions accurately.
• Actively listen for sales opportunities and promote bank products.

Skills

Good communication skills

Attention to detail

Basic math skills

Computer skills

Customer service experience

Education

High School Diploma or GED

Job description

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers, and communities.

Responsibilities

A Call-In Bank Teller will have the convenience of a flexible schedule to support multiple Bank Branches. As a Call-In Bank Teller, you will provide coverage to the team by conducting financial transactions while actively listening for customer needs and referring customers to appropriate products.

• Provide quality customer service and a positive banking experience by handling financial transactions (i.e., cashing checks, handling deposits/withdrawals, etc.) with accuracy and professionalism.
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
• Prepare individual daily settlements of teller cash and proof operations.
• Research customer accounts, send out prospecting letters, and follow up with customers by telephone.
• Accept loan, utility, and other payments.
• Issue money orders, cashier's and travelers checks, correspondent bank drafts, etc.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner.
• Perform other related duties as assigned or directed.

Qualifications

• Reliable transportation
• High School Diploma or GED
• Good communication skills
• Attention to detail
• Basic math skills and computer skills
• Ability to understand direction and adhere to established policies and procedures
• Prior cash handling or customer service experience preferred but not required
• All applicants must be 18 years of age or older
• Travel to surrounding branches as needed

Other Job Information

Hours: Must be available on call, as needed.

Compensation: USD $16.50/hr. to $21.53/hr., commensurate with experience, plus potential for annual merit increase. Benefits include 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.

Physical Requirements: The physical demands include standing, walking, sitting, using hands and fingers, reaching, speaking, hearing, and occasionally lifting up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, genetic information, veteran status, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals with disabilities upon request.