Call In Teller

OneGroup; New York (NY); On-site; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in providing exceptional financial services. This role involves delivering quality customer service, handling transactions, and ensuring compliance with banking regulations. The company values its employees and offers competitive compensation along with a comprehensive benefits package, including paid holidays and medical insurance. If you are detail-oriented, possess strong communication skills, and are ready to contribute to a supportive work environment, this opportunity is perfect for you.

Benefits

11 paid holidays

Paid vacation

Medical insurance

Vision insurance

Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Qualifications

• Reliable transportation is required for this role.
• Prior cash handling or customer service experience preferred.

Responsibilities

• Provide quality customer service and handle financial transactions accurately.
• Research customer accounts and promote bank products.

Skills

Good communication skills

Attention to detail

Basic math skills

Computer skills

Education

High School Diploma or GED

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

• Provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with accuracy and professionalism.
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
• Prepare individual daily settlements of teller cash and proof operations.
• Research customer accounts, send out prospecting letters and follow up with customers by telephone.
• Accept loan, utility and other payments.
• Issue money orders, cashier's and travelers checks, correspondent bank drafts, etc.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner.
• Perform other related duties as assigned or directed.

Qualifications

• Reliable transportation
• High School Diploma or GED
• Good communication skills
• Attention to detail
• Basic math skills and computer skills
• Ability to understand direction and adhere to established policies and procedures
• Prior cash handling or customer service is preferred but not required
• All applicants must be 18 years of age or older
• Travel is required to surrounding branches as needed

Other Job Information

Hours: Must be available to work on-call, as needed.

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Minimum: USD $16.50/Hr.

Maximum: USD $21.53/Hr.