Call-in/On-Call Enrollment Specialist III

Kaiser Permanente; Clovis (CA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team in a remote role focused on educating members about health plans and benefits. This position involves attending community events, delivering presentations, and building strong relationships with customers and brokers. The ideal candidate will possess excellent communication skills and a knack for analyzing industry trends to enhance sales strategies. Join a company that values collaboration and personal development while making a significant impact in the healthcare sector.

Qualifications

• Strong relationship-building skills to connect with clients and team members.
• Ability to analyze performance data and industry trends.

Responsibilities

• Attend events to educate members about health plans and benefits.
• Conduct enrollment meetings and support membership processes.
• Collaborate to identify growth opportunities and improve services.

Skills

Relationship Building

Customer Experience

Sales Strategy Development

Autonomous Work

Data Analysis

Education

Bachelor's Degree

Job description

Note: Work location is remote (e.g., home address), per KP’s Authorized States Policy. Employees may be required to travel to a KP or customer site. Residence required in the primary location: 4125 Bangs Ave., Modesto, California 95356.

Job Summary:

This position is responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects about KP products; delivering formal presentations to employees and prospective members; monitoring and reporting on enrollment performance data and discrepancies; serving as an informational resource for sales and account management teams regarding KP health plans and benefit offerings; utilizing foundational knowledge of KP health plans to facilitate presentations; and resolving customer questions and concerns about benefits and services.

Essential Responsibilities:

1. Relationship Building: Develop effective relationships by providing resources, information, advice, and expertise; listen to and address feedback; mentor team members; pursue self-development; adapt to change; support team needs to achieve business outcomes.
2. Autonomous Work and Collaboration: Complete work independently using up-to-date expertise; follow procedures and policies; collaborate cross-functionally; communicate progress; identify and address improvement opportunities.
3. Customer Experience: Build relationships with brokers, channels, and customers; gather customer needs data; respond to and educate about products and services; escalate service issues; identify process improvements.
4. Enrollment and Implementation: Conduct enrollment meetings; serve as an advocate during membership processes; support team efforts in enrollment, renewal, and training activities.
5. Sales Strategy Development: Design plans for new products and benefits; analyze industry trends and competitors; execute account plans; analyze performance data; utilize marketing resources.
6. Sales Goal Attainment: Collaborate to identify growth opportunities; maintain prospect databases; contribute to product and plan design; provide recommendations; implement protocols to increase cross-sell and up-sell opportunities.