Call for Release - Customer Service Representative (MidAtlantic) Remote

Copart; United States; Remote; USD 31,000 - 54,000; Full time

Job summary

Copart, a global leader in online vehicle auctions, seeks a Customer Service Representative to deliver exceptional service. Your primary role will involve facilitating vehicle releases at various locations and ensuring a smooth process for customers. With opportunities for growth and a supportive environment, this entry-level position offers competitive benefits, making it an excellent starting point for a career in customer service.

Benefits

Medical, Dental, and Vision insurance

401(k) plan with company match

Employee Stock Purchase Plan (ESPP)

Paid vacation, sick leave, and holidays

Life and AD&D insurance

Qualifications

• One year of office support experience in customer service preferred.
• Professional appearance and ability to multitask in a fast-paced environment.

Responsibilities

• Understanding client needs and offering solutions and support.
• Maintaining high call quality, including knowledge, professionalism, and follow-up time.
• Focusing on call resolution and utilizing company resources to meet customer needs.

Skills

Excellent customer service skills

Strong written and verbal communication skills

Attention to detail

Problem-solving skills

Bilingual skills

Typing speed of 45 WPM

Education

High School diploma

Tools

MS Office Suite

Job description

Call for Release - Customer Service Representative (MidAtlantic) Remote

Join to apply for the Call for Release - Customer Service Representative (MidAtlantic) Remote role at Copart.

Copart, Inc., a global technology leader and the premier online vehicle auction platform, operates over 200 facilities worldwide, connecting vehicle sellers with more than 750,000 buyers across 190+ countries. We are committed to providing an unmatched customer experience through our people, processes, and technology.

The GCFR - Customer Service Representative (CSR) provides exceptional service to internal and external customers. The primary responsibility is to facilitate the release of vehicles located at body shops, residences, and other locations, ensuring a smooth and efficient process. The CSR acts as the face of Copart, often being the first point of contact for customers.

Internal applicants: Please inform your direct manager if you are interested in this role.

Job Duties

• Understanding client needs and offering solutions and support.
• Potentially expanding to include chat and email customer support, answering calls professionally.
• Maintaining high call quality, including knowledge, professionalism, and follow-up time.
• Focusing on call resolution and utilizing company resources to meet customer needs.
• Performing other duties as assigned.

Required Skills and Experience

• Preferred: One year of office support experience in customer service.
• High School diploma.
• Excellent customer service skills and attitude.
• Strong written and verbal communication skills.
• Proficient with office equipment and MS Office Suite.
• Attention to detail and problem-solving skills.
• Typing speed of 45 WPM.
• Professional appearance and ability to multitask in a fast-paced environment.
• Bilingual skills are a plus.
• Occasional overtime may be required.

Benefits Summary

• Medical, Dental, and Vision insurance.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) at no cost.
• Paid vacation, sick leave, and holidays.
• Life and AD&D insurance.
• Employee discounts and other benefits.

At Copart, we value diversity, inclusion, and collaboration, fostering a workplace where everyone feels appreciated and inspired to grow.

We participate in the E-Verify program. For more information, see the links below:

• E-Verify Participation
• Right to Work

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Motor Vehicle Manufacturing

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Salary range: $31,200 - $53,600