Call Centrer Representative

Alphabe Insight Inc; Atlanta (GA); On-site; USD 42,000 - 49,000; Full time

Job summary

Entertainment Travel Associates is seeking a confident Call Center Representative to assist customers by phone, providing information about products and services and ensuring a positive experience.

The role emphasizes clear communication, active listening, and professional telephone manners within a fast-paced team. We offer comprehensive training, growth opportunities, and a supportive environment to develop customer-service skills.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Ability to handle customer inquiries with confidence.
• Problem-solving skills and attention to detail.
• Comfortable working in a fast-paced, goal-oriented environment.
• Previous call center or customer service experience is a plus, but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Answer questions and provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Address concerns and help resolve customer issues in a courteous manner.
• Record relevant call details and maintain accurate customer information.
• Follow established procedures and service guidelines.
• Work toward individual and team performance goals.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Attention to detail

Fast-paced environment

Call center experience

Job description

• Compensation: USD 3,800 - USD 4,400 - monthly

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

About the Role

We are seeking a confident, communicative, and customer-focused Call Center Representative to assist customers over the phone and provide helpful information about products and services. The ideal candidate enjoys speaking with people, addressing questions, and creating positive customer experiences in a fast-paced team environment.

Responsibilities

Handle incoming and outgoing customer calls professionally.

Answer questions and provide accurate information about products and services.

Identify customer needs and recommend appropriate solutions.

Address concerns and help resolve customer issues in a courteous manner.

Record relevant call details and maintain accurate customer information.

Follow established procedures and service guidelines.

Work toward individual and team performance goals.

What We Offer

Comprehensive training and ongoing support.

Opportunities to strengthen communication and customer service skills.

A team-oriented and encouraging environment.

Opportunities for professional development and advancement.

Compensation based on the position and experience.

Qualifications

Strong verbal communication and active listening skills.

Friendly, patient, and professional telephone manner.

Ability to handle customer inquiries with confidence.

Problem-solving skills and attention to detail.

Comfortable working in a fast-paced, goal-oriented environment.

Previous call center or customer service experience is a plus, but not required.

Additional Information

Competitive Salary: $50,000 – $56,000 annually.

Career Growth Opportunities: Clear opportunities for professional development and advancement.

Professional Skill Development: Strengthen your communication, leadership, relationship management, and strategic planning skills.

Supportive Team Environment: Work alongside collaborative, motivated professionals.

Training & Development: Access to ongoing learning opportunities and professional guidance.

Meaningful Impact: Play an active role in strengthening the company's reputation and professional relationships.

Dynamic Work Environment: Enjoy a position that encourages initiative, collaboration, and creative thinking.

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