Call Center Trainer

Paper Alternative Solutions, Inc; Latham (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Paid sick leave

Job summary

Paper Alternative Solutions, Inc. in New York offers a trainer role within its Client Oriented call center team.

You will deliver initial training, guide ongoing development, and uphold a structured quality-control program. The ideal candidate has at least one year of trainer experience, exceptional communication and interpersonal skills, and proven ability to design and deliver content with Microsoft Office and Excel.

Qualifications

• Minimum 1 year of training experience.
• Excellent communication and interpersonal skills.
• Experience with Microsoft Office and Excel.
• Experience with content development, adult learning methodologies, LMS administration, and curriculum design/building.

Responsibilities

• Train Client Oriented staff in a call center using the provided curriculum.
• Lead new hire training and ongoing education for agents.
• Facilitate continuing education on products, services, and CS skills.
• Provide performance feedback to participants.
• Coordinate with call center management, workforce, quality and help desk.
• Develop and write ongoing training materials for the call center.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Microsoft Excel

Content development

Adult learning

LMS administration

Curriculum design

Job description

Description

Ensure high quality customer service in the call center from initial training, ongoing development, and a structured quality control system.

Candidates must have one-year experience as a trainer. Excellent communication and people skills a must.Candidates are required to have experience with Microsoft Office and Microsoft Excel.

Candidates should have experience with content development, adult learning methodologies, LMS administration, and curriculum design/building.

Pay Rate

$25.00 per hour

Primary Duties and Responsibilities

As part of Customer Care team, provides the required training for Client Oriented staff in a call center environment. May perform one or more of the following:

• Conducts training classes, which include content about the job, the Company, and different client programs.
• Facilitates new hire training using the provided curriculum to call center staff.
• Facilitates continuing education classes to existing call center staff for new products, services, customer service skills, and ongoing refresher training as needed.
• Provide performance feedback to class participants.
• Communicates with various departments within the organization, including call center management, work force, quality and the help desk.
• Helps design call center training manuals by identifying and describing information needs, obtaining feedback from management, and editing final copy.
• Develops and writes on-going training for the call center at large.

Company Description

Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Benefits

Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law

Requirements

• 1 year or greater training experience years
• Excellent communication and interpersonal skills, required
• Experience in Microsoft Office and Microsoft Excel