Call Center Technician

Holman Enterprises; New Jersey; Hybrid; USD 26,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Parental Leave

Tuition Reimbursement

Job summary

Holman Enterprises in New Jersey is seeking a seasoned automotive repair specialist to support drivers with emergency roadside assistance, locate repair locations, and document maintenance events. The role requires high school diploma, 10-15 years in automotive or truck repair, and ASE certification in multiple car/truck categories, with the ability to work remotely and maintain meticulous records.

Holman offers comprehensive benefits including health, vision, dental, 401(k) with company match,

Qualifications

• High School Diploma or Equivalent required.
• ASE Certification in 3-7 car or 3-6 truck categories.
• 10–15 years of experience in automotive or truck repair.
• Basic knowledge of Microsoft Office and typing speed 20–25 WPM.

Responsibilities

• Assist drivers with emergency roadside assistance.
• Aid drivers in locating suitable repair locations.
• Document maintenance and repair events accurately.
• Verify repairs are necessary and fairly priced.
• Review and authorize repairs for fleet vehicles as needed.
• Maintain monthly performance metrics.

Skills

Typing 20-25 WPM

Education

High School Diploma or Equivalent

ASE Certification in 3-7 car or 3-6 truck categories

Tools

Microsoft Office

Job description

What will you be doing?

• Assist drivers with emergency roadside assistance.
• Assists drivers in locating suitable repair locations.
• Provides accurate documentation on all maintenance and repair events.
• Verifies that all repair and maintenance work is necessary and done at a fair price.
• Reviews and authorizes all repairs for fleet vehicles as necessary.
• Documents all instances where a cost savings is realized.
• Ensures appropriate preventative maintenance schedule is followed.
• Maintains all monthly metrics at or above the established goal.
• Offers assistance willingly and makes a positive contribution to morale.
• Shows sensitivity to and consideration for other’s feelings.
• Punctual, regular and consistent attendance.
• Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.
• Can be counted on to carry out assignments carefully and with appropriate follow-up.
• Overcomes obstacles to meet goals.
• Accepts personal accountability for his/her actions.
• Keeps manager and/or coworkers informed of work progress and other necessary information.
• Maintains a positive relationship with management and other workers, listens effectively.
• Must be able to complete transactions with accuracy while providing a high level of quality service.
• Perform all other duties and special projects as assigned.

What are we looking for?

• High School Diploma or Equivalent
• Vocational or Technical education recommended
• Basic Knowledge of Microsoft Office Typing - 20-25 WPM
• 10 to 15 years of experience in automotive or truck repair
• ASE Certified in 3-7 car, or 3-6 truck repair categories
• Hourly rate between $25-$32/hr
• #LI-CD1 REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement
• Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match.
• Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty.
• In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
• Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Holman, we operate according to "The Holman Way" by always doing what's right for our people, our customers, and the community. Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry-leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales. Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work certified corporate culture and help drive another century of success.