Call Center Team Lead

Neo Group; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join Neo Group as an Outbound Call Center Team Lead in the thriving online betting industry. Lead a motivated team, drive sales through effective strategies, and enhance customer engagement while ensuring compliance with regulations. Embrace a vibrant, international work environment as part of our hyper-growth phase!

Qualifications

• Demonstrated leadership experience in a call center setting, ideally sales-driven.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.

Responsibilities

• Manage and motivate a team of outbound agents to achieve sales targets.
• Design and implement outbound call strategies for customer engagement.
• Conduct training sessions for new hires and ongoing coaching.

Skills

Leadership

Communication

Data Analysis

Sales Strategy

Customer Engagement

Tools

CRM Tools

Job description

We are seeking an experienced Outbound Call Center Team Lead to join our dynamic team in the online betting industry. The ideal candidate will have a passion for sports and gaming, strong leadership skills, and a proven track record in sales and customer service.

• Team Leadership: Manage and motivate a team of outbound agents, providing guidance and support to achieve sales targets and customer satisfaction goals.
• Sales Strategy Development: Design and implement effective outbound call strategies to promote our online betting services, increasing customer engagement and conversion rates.
• Performance Monitoring: Track team performance against KPIs, analyze data to identify trends, and report findings to senior management.
• Training and Development: Conduct training sessions for new hires and ongoing coaching for existing team members, focusing on product knowledge, sales techniques, and compliance with gambling regulations.
• Customer Engagement: Utilize persuasive communication skills to engage potential customers, explain product offerings, and answer inquiries about online betting.
• Compliance and Ethics: Ensure all team operations adhere to legal standards and company policies regarding responsible gambling.
• Feedback Implementation: Gather feedback from agents on customer interactions and provide insights for product improvements and customer experience enhancement.
• Collaboration with Marketing: Work closely with the marketing team to align outbound calls with promotional campaigns and new product launches.

Qualifications:

• Demonstrated leadership experience in a call center setting, ideally within a sales-driven environment.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Proficient with CRM tools.

Desired Skills:

• Strong sales and negotiation skills.
• Ability to work in a fast-paced and competitive environment.
• A passion for sports and gaming, with an understanding of betting markets.
• Strong understanding of online betting products and services.

Join us on an exciting journey to shape and revolutionize a new brand in the market

Experience an international work environment with a passionate, motivated and professional team

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!