Call Center Supervisor – Healthcare

The Judge Group; Minneapolis (MN); Remote; Full time

Job summary

The Judge Group is looking for a Supervisor in Outreach Operations to manage a team in a dynamic call center environment. This role, fully remote, requires strong leadership and communication skills, paired with a thorough understanding of Medicare/Medicaid regulations. The ideal candidate will have supervisory experience and the ability to prioritize in a fast-paced setting. Competitive hourly pay ranges from $25 to $27, with benefits available.

Qualifications

• 2+ years of supervisory experience, preferably in a call center environment.
• 5+ years of computer proficiency with Microsoft Office and Windows-based systems.
• Strong working knowledge of Medicare/Medicaid regulations.

Responsibilities

• Supervise a team of Outreach Operations agents in a high-volume call center.
• Monitor key performance metrics and daily production across assigned agents.
• Ensure compliance with federal, state, and contract policies.

Skills

Leadership

Communication

Attention to detail

Problem solving

Education

Bachelor’s degree or High School Diploma/GED with 5+ years of relevant work experience

Tools

Microsoft Office

Job description

Direct message the job poster from The Judge Group

National Healthcare Recruiting Manager @ The Judge Group | Connecting top healthcare workers with their dream job

Location: Minneapolis, MN, USA

Salary: $25.00 USD Hourly - $27.00 USD Hourly

Description

Job Title: Supervisor, Outreach Operations

Department: Outreach Operations

Employment Type: Full-Time, W2 Contract | Benefits available

Location: 100% Remote (U.S. based)

Start Date Goal: On or before July 17, 2025

Project End Date: February 2026

Position Summary

The Outreach Operations team is responsible for completing outreach across various programs such as PNP, PCR, HEDIS, and RADV. Work performed on this team is production-focused and quality-driven. This position will supervise a team of Outreach Operations agents in a high-volume, call center environment.

We are hiring 8 supervisors to support this project, each responsible for managing call center agents, overseeing performance metrics, call acceptance and avoidance, and collaborating with physicians and leadership to ensure optimal outcomes.

Work Schedule

• Training Hours: 8:30 AM – 4:00 PM CST
• Work Hours: 7:00 AM – 5:30 PM CST (choose any 8-hour shift, M–F; no flexible schedule)
• Includes two 15-minute paid breaks and one 30-minute unpaid lunch
• No PTO during the first 90 days
  
  

Primary Responsibilities

• Supervise and oversee key performance metrics and daily production across assigned agents
• Monitor employee utilization, call acceptance, missed calls, and avoidance trends
• Provide expertise in Outreach Operations and support client contractual obligations by reviewing, analyzing, and resolving issues involving CMS and Health Plan data
• Ensure all internal and external business expectations are met
• Oversee accurate processing of records in compliance with policies and regulations
• Drive process improvements to increase team productivity
• Ensure CMS and state regulation compliance
• Mentor and coach representatives daily
• Conduct regular 1:1s and team meetings
• Ensure monthly quality metrics are consistently met
• Maintain high-quality standards, independent decision-making, and guide team to exceed expectations
• Use data and metrics to identify and solve problems effectively
• Serve as a resource to team members
• Ensure adherence to all federal, state, and contract compliance policies
  
  

Qualifications

• Bachelor’s degree OR High School Diploma/GED with 5+ years of relevant work experience
• 2+ years of supervisory experience, preferably in a call center environment
• Experience managing call center performance metrics and collaborating with physicians or healthcare stakeholders
• 5+ years of computer proficiency with Microsoft Office and Windows-based systems; ability to learn complex applications
• Strong working knowledge of Medicare/Medicaid regulations
• Ability to prioritize and meet deadlines in a high-volume setting
• Excellent attention to detail and quality control
• Strong interpersonal, verbal, and written communication skills
• Demonstrated leadership, coaching, and performance management skills
• Must currently be a full-time employee in Outreach Operations for at least one year
  
  

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact: [e-mail]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care and Medical Practices

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