Call Center Supervisor

TEKsystems; Raleigh (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology services firm seeks an Operations Supervisor to manage and develop a remote team. This role involves driving team performance, providing coaching, and monitoring training effectiveness. The ideal candidate holds a Bachelor's degree and excels in communication and customer service. An attractive benefits package is offered, and the pay ranges from $40.00/hr.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Life insurance

Short and long-term disability

Transportation benefits

Qualifications

• Proficiency in clear communication and exceptional customer service skills.
• Experience in managing teams and performance reviews.

Responsibilities

• Manage and develop team members to drive performance.
• Provide coaching, mentoring, and performance reviews.
• Lead assessments and develop plans to address performance issues.
• Monitor and review training effectiveness.

Skills

Team management

Coaching and mentoring

Communication skills

Customer service

Education

Bachelor's degree in a relevant field

Job description

Operations supervisor for a remote US team, with training hours from 8:30-5 pm EST and program hours from 8:30-8 pm (shift needs TBD).

The Patient Access team is a leader in HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions. The team supports over 2.5 million patients and 100 unique brands across 25 disease indications.

The Supervisor is responsible for managing and developing their team, ensuring strong performance across assigned programs such as hubs, reimbursement hotlines, patient assistance programs, and co-payment programs. Key responsibilities include:

• Managing and developing team members to drive stellar performance
• Providing coaching, mentoring, and performance reviews
• Leading proficiency gap assessments and developing plans to address performance issues
• Monitoring and reviewing training to determine effectiveness

The Supervisor will also work on client and program communication, reporting and analytics, and program-specific knowledge. Requirements include a Bachelor's degree in a relevant field, demonstrated proficiency in clear communication, and exceptional customer service skills.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, life insurance, short and long-term disability, and transportation benefits. This is a fully remote position with a pay range of $40.00 - $40.00/hr.

TEKsystems is an equal opportunity employer and considers all applications without regard to protected characteristics.