Call Center Supervisor

Woodbridge Home Solutions; Dallas (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading company in home improvement seeks a Call Center Supervisor to lead a dynamic team. The role involves coaching, performance management, and ensuring exceptional customer service. Ideal candidates have proven leadership skills and experience in sales. Join a company that values growth and collaboration.

Benefits

Competitive Compensation

Comprehensive Benefits

Work-Life Balance

Retirement Savings

Qualifications

• 2+ years of experience in call center management.
• Background in appointment setting and inside sales preferred.

Responsibilities

• Supervise and inspire a high-performing Inside Sales team.
• Monitor call quality to ensure positive customer experience.
• Recruit and train new Inside Sales Representatives.

Skills

Leadership

Sales

Coaching

Customer Service

Education

High school diploma

Tools

CRM systems

Job description

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Join the Industry Leader in Home Improvement

At Woodbridge Home Solutions, we’re not just a home remodeling company - we’re a nationally recognized leader with over 34 years of experience transforming homes and lives. We’re proud to be ranked among the TOP 10 in the industry, helping homeowners reduce energy costs, enhance their home’s beauty, and boost its value.

Why You’ll Love This Role As a Call Center Supervisor, you’ll play a pivotal role in leading our dynamic, results-driven team of Inside Sales Representatives (ISRs). You will be the heartbeat of our inbound and outbound call center, ensuring we meet and exceed performance goals while delivering world-class service to every customer. If you thrive in a fast-paced environment, love coaching and mentoring, and have a passion for achieving excellence - this is the perfect opportunity for you!

What You’ll Do

• Lead with Impact Supervise and inspire a high-performing Inside Sales team, guiding them to success by fostering an environment of teamwork, growth, and achievement.
• Maximize Performance Ensure optimal use of our CRM and phone systems (Lead Perfection) to drive results and streamline operations.
• Recruit and Train Identify top talent, onboard and train new ISRs to succeed in a high-energy call center environment.
• Champion Quality Monitor call quality to ensure every conversation delivers a positive customer experience while adhering to our established scripts and methodologies.
• Analyze & Coach Review weekly performance reports, provide constructive feedback, and implement personalized coaching to continually elevate team performance.
• Achieve Goals Track progress, manage metrics, and ensure the team consistently meets or exceeds call center objectives.
• Collaborate and Innovate Work closely with leadership to optimize schedules, manage timesheet discrepancies, and ensure the team’s efforts align with company priorities.
• Live Our Values Uphold and promote Woodbridge Home Solutions’ core values, setting the tone for excellence in every interaction.
  
  
  

What You’ll Bring

• Proven Leadership 2+ years of experience in call center management, with a demonstrated ability to lead, coach, and inspire teams.
• Sales & Appointment Expertise Background in appointment setting and inside sales is preferred, especially in a home improvement setting.
• Flexibility Willingness to work flexible hours, including evenings and weekends, to ensure the success of the team.
• Tech-Savvy Comfortable with basic computer systems and data entry. Experience with CRM systems (Lead Perfection) is a plus!
• Education High school diploma or equivalent required.
• Background Check Pre-employment background check.
  
  
  

What We Offer

• Competitive Compensation Base salary with performance-based bonus and incentives that reward your success.
• Comprehensive Benefits Health, dental, and vision insurance, along with life and disability coverage to protect you and your family.
• Work-Life Balance Generous paid time off, plus holiday pay to ensure you have time to recharge.
• Retirement Savings Retirement/SRA plan to help you secure your future.
  
  
  

At Woodbridge Home Solutions, we believe in growth, collaboration, and making an impact. If you’re ready to take the next step in your career with a company that values innovation and excellence, we want to hear from you!

USD $50,000.00/Yr.

USD $60,000.00/Yr.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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