Call Center Specialist - Remote - Part-Time (16hrs/wk) - Bilingual REQUIRED (Spanish/English) -[...]

Lensa; United States; Remote; USD 20,000 - 30,000; Part time

Job summary

A leading career site seeks a Remote Call Center Specialist to provide exemplary customer service in a fast-paced environment. This part-time role requires bilingual skills in English and Spanish, and involves managing calls, scheduling appointments, and effectively resolving patient inquiries. The ideal candidate is empathetic, detail-oriented, and skilled at problem-solving in a remote setting.

Qualifications

• Bilingual in English and Spanish is required.
• 1 Year experience in a call center or similar environment.
• Strong customer service skills and excellent verbal communication are essential.

Responsibilities

• Provide quality customer service to patients and staff.
• Manage calls efficiently to enhance customer experience.
• Schedule appointments and handle medication refill inquiries.

Skills

Bilingual communication (Spanish/English)

Customer service

Problem solving

Critical thinking

Data entry

Education

Associate's Degree or Medical Assistant Certification

Job description

Call Center Specialist - Remote - Part-Time (16hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr

Call Center Specialist - Remote - Part-Time (16hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr

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Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Job Description Summary

Job Description:

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

Compensation And Hours

• Current rate of pay for this position $21.00 an hour.
• This is a part-time position.
• Must be available for full-time training.
• Hours to be worked in Eastern Standard Time.
  
  

Qualifications

Required Skills and Education - please read

• Required - Bilingual required ( English & Spanish)
• Required: Associate's Degree OR Medical Assistant Certification + 1 Year Experience
• Experience in a Call Center or other busy phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent Verbal communication skills
• Proven ability to Multi Task
• Problem Solving and critical thinking skills a plus
• Remote workers must live and work in the United States* (*Territories Excluded)
• Remote workers must have access to reliable, high-speed Internet
  
  

This Position is available for remote work.

Organization Information

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Time Type

Part time

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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