Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr

Community Health Center; Connecticut; Remote; USD 60,000 - 80,000; Full time

Job summary

A dynamic health service provider is seeking a full-time Call Center Specialist who will provide quality customer service and manage calls effectively. The ideal candidate must be bilingual in English and Spanish, have an Associate's Degree, and demonstrate strong communication and customer service skills. This position offers remote work opportunities and a pay rate of $21.00 an hour.

Qualifications

• Experience in a call center or busy phone system.
• Electronic appointment scheduling experience.
• Must have access to reliable, high-speed Internet.

Responsibilities

• Provide customer service to internal staff and external patients.
• Manage calls including scheduling appointments.
• Respond to questions regarding medication refills.

Skills

Bilingual (English & Spanish)

Strong customer service experience

Excellent verbal communication skills

Problem solving and critical thinking

Multi-tasking ability

Education

Associate's Degree

Job description

Job Description Summary

Job Description:

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

Compensation And Hours

• Current rate of pay for this position $21.00 an hour.
• This is full-time position (40 hours), hours may include evenings and weekends
• Training is a mandatory requirement which is full-time Monday - Friday 8:30am - 5:00pm Eastern Time for your first 3 weeks.
• Hours to be worked in Eastern Standard Time
  
  

Qualifications

Required Skills and Education - please read

Required - Bilingual REQUIRED (English & Spanish)

Required: Associate's Degree

• Experience in a Call Center or other busy phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent Verbal communication skills
• Proven ability to Multi Task
• Problem Solving and critical thinking skills a plus
• Remote workers must live and work in the United States* (*Territories Excluded)
• Remote workers must have access to reliable, high-speed Internet
  
  

This Position is available for remote work.

Organization Information

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Time Type

Full time