Call Center Specialist

Brentwoodbehavioral; Louisiana; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Specialist to join their team in Shreveport, Louisiana. This role is vital in providing compassionate support to individuals and families seeking mental health services. As a Call Center Specialist, you will be the first point of contact, handling intake calls and walk-ins with empathy and urgency. Your responsibilities include conducting risk assessments, documenting calls, and scheduling evaluations, all aimed at ensuring that each caller receives the appropriate care. With a commitment to improving lives, this position offers a rewarding opportunity to make a significant impact in the community.

Benefits

Challenging and rewarding work environment

Competitive Compensation

Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

401(K) with company match

Discounted stock plan

SoFi Student Loan Refinancing Program

Career development opportunities

Qualifications

• Bachelor’s degree in Counseling, Psychology, Social Work or related field required.
• Strong skills in compassion and empathy for crisis situations.

Responsibilities

• Answer calls within 3 rings and gather pertinent information.
• Perform risk assessments for callers in crisis situations.
• Schedule assessments and explain the admission process.

Skills

Compassion

Empathy

Telephonic Risk Assessment

Documentation Skills

Education

Bachelor’s degree in Counseling

Bachelor’s degree in Psychology

Bachelor’s degree in Social Work

Bachelor’s degree in Social Services

Job description

Responsibilities

Brentwood Hospital is looking for a dynamic Call Center Specialist to join our team of professionals who are dedicated to providing help and hope to individuals and families for the achievement of improving their mental health. Help, by providing a safe, nurturing environment while they are with us; hope, by providing options for continued improvement when they leave this environment.

Join our team and discover a rewarding, fulfilling career. Brentwood Hospital is a 260-bed psychiatric and chemical dependency treatment facility located in Shreveport, Louisiana. Brentwood has served Louisiana, East Texas, and South Arkansas for more than 45 years. We provide quality services to children, adolescents, adults, and seniors. We help individuals and families achieve optimal mental health, resulting in improved quality of life. A dedicated professional team provides individualized treatment, meeting the personal needs of our patients in a safe and nurturing environment.

The Call Center Specialist receives intake calls and unplanned individual/family walk-ins with compassion, empathy, a sense of service and urgency, and ensures each person receives an appropriate assessment by intake or referral. Thorough and accurate documentation of calls and other intake-related paperwork is a critical component of the job.

ESSENTIAL JOB FUNCTIONS:

1. Answers telephone within 3 rings using the appropriate greeting and attempts to obtain all pertinent clinical, demographic, and insurance information from the caller to determine caller’s needs.
2. Performs telephonic risk assessment to determine level of suicidality/homicidality with caller in crisis; utilizes the 911 emergency systems whenever a caller is at serious risk to harm self or others.
3. Accurately and thoroughly completes Inquiry Call Sheet (ICS) to include obtained information and outcome of telephonic assessment.
4. Schedules assessments, psychiatric evaluations, and admissions with potential patient/referral source; explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for hospital stay.

We offer comprehensive benefits for the Call Center Specialist position, such as:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ subsidiaries!

Qualifications

• Education: Bachelor’s degree in Counseling, Psychology, Social Work or Social Services field required.
• Hours: 2:00 PM - 10:00 PM

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.