Call Center Specialist

Luxury Bath; Berlin (MD); Hybrid; USD 20,664 - 41,328; Full time

Benefits offered by this job

Career growth opportunities

Ongoing training and support

Flexible work schedule

Job summary

Luxury Bath of Mid Atlantic is hiring a Call Center Specialist in Ocean City, MD, to join their professional team. This role involves contacting homeowners to set appointments for consultations, handling inquiries, and maintaining accurate records.

Applicants should have strong customer service skills, preferably with experience in a call center or sales. The position offers competitive hourly pay and flexible hybrid work. Join Luxury Bath and advance your career in home improvement!

Qualifications

• Strong customer service and communication skills are essential.
• Previous experience in a call center is preferred.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Deliver scripted pitches to homeowners.
• Handle questions and objections professionally.
• Set and confirm appointments for in-home consultations.

Skills

Customer service skills

Communication skills

Knowledge of sales and marketing principles

Basic computer proficiency

Multitasking ability

Job description

Company: Luxury Bath of Mid Atlantic
Location: Ocean City, MD
Pay Range: $15–$30 per hour (based on experience)
Schedule: Hybrid (3 days in-office, 3 days remote)

Call Center Specialist

Luxury Bath of Mid Atlantic is seeking a Call Center Representative for our local market and surrounding areas. Join a professional team where you can earn a strong income while helping homeowners improve their homes, with opportunities for advancement into management roles.

General Purpose

Customer service skills are essential. Call homeowners by phone, set qualified appointments for free consultations, maintain accurate lead information and reports, and handle incoming calls from potential customers responding to our advertising efforts.

Responsibilities

• Deliver scripted pitches to homeowners
• Adjust messaging to meet the needs of specific customers
• Handle questions and overcome objections professionally
• Collect homeowner information (name, address, phone number, etc.)
• Set and confirm appointments for in-home consultations
• Enter appointment and customer data into the system
• Maintain detailed and accurate records of all conversations
• Coordinate appointments with canvassers and sales representatives
• Conduct quality control calls
• Answer inbound calls from potential customers
• Follow up with homeowners after initial contact
• Update lead information and maintain reports

Qualifications

• Strong customer service and communication skills
• Knowledge of sales and marketing principles (preferred)
• Previous experience in a call center, telemarketing, sales, or customer service (preferred, not required)
• Experience in the home improvement industry is a plus, but not required
• Proficiency with basic computer applications
• Ability to multitask and stay organized in a fast-paced environment

What We Offer

• Competitive hourly pay ($15–$30 based on experience)
• Hybrid work schedule (flexibility between office and home)
• Career growth opportunities, including potential advancement to management
• Ongoing training and support

  Ready to Apply?

  Apply today and start building your career with Luxury Bath of Mid Atlantic!