Call Center Scheduler- Remote

Remote Jobs; Louisville (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare services firm is seeking remote candidates for customer service roles. Responsibilities include handling patient scheduling calls, maintaining confidentiality, and ensuring excellent customer service. Candidates should possess a high school diploma and at least one year of customer service experience. The company offers a comprehensive benefits package and opportunities for career advancement.

Benefits

Comprehensive benefits package

401k

PTO

Tuition reimbursement

Qualifications

• Minimum of one year of previous call center or customer service experience.
• Experience in a medical setting with knowledge of insurance verification preferred.

Responsibilities

• Answer inbound patient scheduling calls and address concerns.
• Schedule, re-schedule, and cancel patient appointments.
• Collect and enter patient demographic and insurance information.
• Provide exceptional customer service and maintain confidentiality.
• Escalate issues to management as needed.

Skills

Customer service skills

Healthcare knowledge

Organizational skills

Typing skills (25 WPM)

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Windows Office (Word, Excel, PowerPoint)

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary range of $15-16/hr
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment, allowing you to work from home
• Comprehensive benefits package including 401k, PTO, medical, dental, vision, and tuition reimbursement
• Supportive and collaborative team dedicated to improving patient care

What to Expect (Job Responsibilities):

• Answer inbound patient scheduling calls and address concerns in a satisfactory manner
• Schedule, re-schedule, and cancel patient appointments following established protocols
• Collect and accurately enter patient demographic and insurance information
• Provide exceptional customer service and maintain confidentiality of account information
• Escalate issues to management and assist with various projects as needed

What is Required (Qualifications):

• High School Diploma required; Associate or Bachelor's degree preferred
• Minimum of one year of previous call center or customer service experience
• Basic healthcare knowledge preferred
• Experience in a medical setting with knowledge of insurance verification and prior authorizations preferred
• Proficient in Windows Office programs (Word, Excel, PowerPoint)

How to Stand Out (Preferred Qualifications):

• Ability to type a minimum of 25 WPM
• Experience working in a fast-paced environment while maintaining professionalism
• Strong organizational skills and ability to prioritize multiple tasks effectively
• Positive attitude and ability to work well with others
• Self-motivated and goal-oriented with the ability to work independently

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.