Call Center Scheduler - Family Medicine - Full Time - Days - 8hr West Covina

Emanate Health; United States; Remote; USD 200,000 - 250,000; Full time

Job summary

A leading health care provider in the United States is seeking a Patient Care Coordinator. Responsibilities include scheduling appointments, providing documentation support, and enhancing communication for patient care. Applicants should have a high school diploma and experience with multi-line phone systems, ideally with strong customer service skills and bilingual in Spanish. This position offers a pay range of $21.00 - $31.50.

Qualifications

• Minimum of one year experience with a multi-line telephone system.
• Ability to transcribe and relay accurate messages on a timely basis.
• Clinic experience preferred; medical terminology preferred.

Responsibilities

• Provide scheduling appointments at the appropriate clinics.
• Support documentation and communication enhancements.
• Maintain coordination of patient care.

Skills

Customer service skills

Transcription skills

Computer skills

Bilingual in Spanish

Education

High School Diploma or equivalent

Job description

Current Emanate Health Employees - Please log into your Workday account to apply

Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.

On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.

Job Summary

To provide scheduling appointments at the appropriate clinics. This position also provides documentation support, communications enhancements and other support activities in maintaining the coordination of patient care.

Job Requirements

• a. Minimum Education Requirement : High School Diploma or equivalent preferred. Bilingual in Spanish preferred.
• b. Minimum Experience Requirement : Minimum of one year experience with a multi-line telephone system. Customer service skills required for responding appropriately to patients, families, physicians and agency staff. Ability to transcribe and relay accurate messages on a timely basis. Knowledge of grammar usage, punctuation and style. Computer skills required. Clinic experience preferred. Medical terminology preferred. Excellent customer service skills required.
• c. Minimum License Requirement : Delivering world-class health care one patient at a time.

Pay Range: $21.00 - $31.50

We are more than just a health system. At Emanate Health, we are a catalyst for change and a beacon for healthier lives.

When you come to any one of our locations, you'll be treated like family. And as part of our family, you can rest easy knowing we'll do whatever it takes to benefit your health and wellness.

Our Mission

Emanate Health exists to help people keep well in body, mind and spirit by providing quality health care services in a safe, compassionate environment.

Our Vision

We are an integral partner in elevating our communities' health.

Our Values

• Patients and their families are the reason we are here. We want them to experience excellence in all we do through the quality of our services, our teamwork, and our commitment to a caring, safe and compassionate environment.
• Respect. We affirm the rights, dignity, individuality and worth of each person we serve and of each other.
• Excellence. We maintain an unrelenting drive for excellence, quality and safety, and strive to continually improve all that we do.
• Compassion. We care for each person and each team member as part of our family.
• Integrity. We believe in fairness and honesty and are guided by our code of ethics.
• Stewardship. We wisely care for the human, physical and financial resources entrusted to us.

Emanate Health is an Equal Opportunity Employer and does not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify the Human Resources Department by calling 626-858-8515.