Call Center Sales Representative-Inbound

Security Service Federal Credit Union; San Antonio (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Security Service Federal Credit Union is seeking a Call Center Sales Representative-Inbound to promote SSFCU products to existing and prospective members while delivering top-tier service across all contact channels. The role emphasizes building long-term member relationships and achieving sales targets on the Member Sales Team.

Ideal candidate has a high school diploma and at least three years in a call center or financial services environment, with strong communication, teamwork, and computer

Qualifications

• High school diploma or equivalent required.
• Minimum of three years in call center, financial institution, or related sales experience.
• Strong communication and writing skills; professional demeanor.

Responsibilities

• Proactively promotes SSFCU products and services to existing and potential members.
• Provides outstanding service through all contact channels and supports long-term member relationships.
• Processes transactions accurately while following policies and procedures.
• Meets sales goals for the Member Sales Team and contributes to growth and profitability.

Skills

Call center experience

Customer service

Sales skills

Interpersonal skills

Verbal communication

Teamwork

Decision making

Professional demeanor

Education

High school diploma or equivalent

Tools

Word

Excel

Internet

Job description

Call Center Sales Representative-Inbound

#7110

What You Will Do:

Proactively promotes and sells SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests. Provide a high level of service to our members by providing consistent, friendly, personalized service to each caller. Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities. Thoroughly and consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations. Supports SSFCU’s vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services. Proactively recommends products and services to enhance the member experience that will contribute to our growth and profitability. Responsible for meeting all established sales goals on Member Sales Team. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

Requirements:

High school diploma or equivalent. Minimum of three (3) years of call center or financial institution or comparable experience in cash handling, customer service, or sales. Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services. Recommends products and services to enhance the member experience that will contribute to our growth and profitability. Demonstrates a positive, professional and business owner mentality. Actively engages and participates in a teamwork environment. Demonstrates increasing levels of empowerment through confidence and decision making with less dependence on Supervisors for solutions that balance the interest of our membership and the credit union. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills. Able to operate a personal computer and good knowledge of Word, Excel, and Internet. Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities.

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