Call Center Sales Representative

SPECTRUM; Universal City (TX); Presencial; USD 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

competitive pay

incentives

free Spectrum services

Resumo da oferta

Spectrum is seeking a Call Center Sales Representative to handle inbound sales calls, upsell products and services, and grow revenue. The role emphasizes delivering excellent customer service while cross-selling Spectrum’s internet, TV, and mobile offerings.

The position is based in a normal office environment in the United States, with a firm requirement to work without sponsorship. A high school diploma or equivalent is required, and strong communication and computer skills are essential for

Qualificações

• High school diploma or equivalent.
• 2+ years of call center sales experience preferred.
• Clear, straightforward and professional communication with customers and colleagues.
• Proficiency in using personal computers and relevant software applications, including billing systems.

Responsabilidades

• Handle inbound sales calls and upsell products and services to new and existing customers.
• Become a product expert and explain all Spectrum products and services to customers.
• Collaborate with other departments to resolve customer issues and promote current campaigns and promotions.

Conhecimentos

Sales techniques

Communication

Computer proficiency

Product knowledge

Organizational skills

Customer relationship

Formação académica

High school diploma or equivalent

Ferramentas

Billing systems

Descrição da oferta de emprego

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
• Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.

Preferred Qualifications

• 2+ years of call center sales experience.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees, we are America's Internet Company®.

At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. (https://jobs.spectrum.com/life-at-spectrum)