Call Center Sales Representative

SPECTRUM; Converse (IN); Presencial; USD 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Spectrum services

Internet discount

TV discount

Mobile discount

Resumo da oferta

Spectrum is hiring a Call Center Sales Representative to handle inbound sales calls, upsell products and services, and acquire new customers. You will become a product expert and promote campaigns while delivering exceptional customer service.

This is an on-site role with a structured pay plan and growth opportunities. Starting pay is $18/hour with lucrative incentives that can push total earnings above $70,000 annually for top performers, plus free and discounted Spectrum services.

Qualificações

• High school diploma or equivalent.
• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.

Responsabilidades

• Deliver exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieve and surpass sales goals through telephone-based selling techniques and prompt handling of inbound sales calls.
• Maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
• Become a Product Expert and master order processing systems while explaining products and services and staying informed about competitors.

Conhecimentos

Clear communication

Sales techniques

Computer literacy

Billing systems

Organizational skills

Judgment and initiative

Cable products knowledge

Formação académica

High school diploma or equivalent

Ferramentas

Customer relationship software

Descrição da oferta de emprego

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
• Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.

Preferred Qualifications

• 2+ years of call center sales experience.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees, we are America's Internet Company®.

At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. (https://jobs.spectrum.com/life-at-spectrum)