Call Center Sales Representative

Jobtome; Taylor (MI); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. You will handle retention challenges, explain product benefits, and process orders in the billing system while upholding a high standard of customer service.

Starting pay is $18/hour with incentives that can push earnings above $70,000 annually for top performers, with opportunities to grow through skilled retention and revenue-generation activities.

Qualifications

• High school diploma or equivalent required.
• Proficient in reading, writing, speaking and understanding English.
• Knowledge of cable products and services (video, data, voice) preferred.
• Willingness to work variable hours, including weekends and holidays.
• Strong communication skills, both verbal and written.
• Ability to use billing systems to process orders and retain accounts.
• Experience in customer service or phone sales is a plus.

Responsibilities

• Engage with customers to resolve billing inquiries and product questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in all customer interactions.
• Meet or exceed activity goals and call-handling metrics.
• Process orders in the billing system for retained accounts and new sales.
• Explain Spectrum products and compare them with competitors.
• Support customer experience improvements with every transaction.

Skills

English proficiency

Customer service skills

Phone sales techniques

Upselling ability

Communication skills (verbal & written

Ability to work variable hours

Proficiency with billing systems

Problem resolution

Product knowledge (cable services)

Education

High school diploma or equivalent

Tools

Billing system

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You'll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions

Office environment

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company. At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members.

Equal Opportunity Employer

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Learn about Life at Spectrum.