Call Center Sales

Jobtome; Round Rock (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Discounted Spectrum services

Incentives program

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Round Rock, TX. You will engage with customers to resolve billing inquiries, upsell Spectrum's video, data, and phone services, and process orders in the billing system.

This role emphasizes professionalism and strong communication across channels. Ideal candidates read/write/speak English, have a high school diploma, and can work variable hours including weekends.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Ability to work variable hours, including weekends and holidays.
• Strong communication with customers, suppliers and colleagues.
• Proven ability to explain products and services clearly.
• Proficient with computers and consumer electronics.
• Experience using billing systems or related software.

Responsibilities

• Resolve billing inquiries and product questions from customers.
• Retain customers and upsell Spectrum services by phone.
• Maintain professionalism and courtesy in every interaction.
• Meet activity goals using call handling metrics.
• Process orders in the billing system for retained and new accounts.
• Explain Spectrum products and compare to competitors.
• Support customer experience across transactions.

Skills

English proficiency

Customer service

Communication skills

Sales techniques

Problem solving

Computer skills

Billing systems

Education

High school diploma

Tools

Billing software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You'll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions

Office environment

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company. At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members.

Equal Opportunity Employer

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Learn about Life at Spectrum.