Call Center Representatives (remote)

AAA Northeast; Providence (RI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading automotive service organization is looking for a Call Center Representative to work remotely from Providence, RI. This role involves handling incoming calls for roadside assistance and providing exceptional customer service while managing high volume situations. Candidates must have a high school diploma or equivalent and experience in customer service. Competitive starting rate of $18 per hour with full-time shifts available.

Qualifications

• Customer Service experience required.
• Ability to handle high volume and challenging situations.
• Call Center experience preferred.

Responsibilities

• Receive and process roadside assistance calls.
• Provide information on road service policies.
• Determine actions for each call based on circumstances.

Skills

Customer Service experience

Ability to handle high volume situations

Effective communication

Ability to read maps

Confidentiality

Education

High School Diploma or GED

Job description

Overview

Job information: Call Center Representatives (remote) from the Company AAA Northeast, this latest Call Center Representatives (remote) job vacancy is located in Remote in Providence, RI, United States. This opening is open to job seekers with the latest education: Bachelor Degree. Job Vacancies in the Call Center field have been opened and published up to the specified time.

Job Responsibility

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You will be required to meet specific work from home requirements to support the business needs of AAA, including high speed internet access with minimum internet speed requirements.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It\'s why we\'ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Receives incoming calls for roadside assistance on behalf of contracted automobile companies. Processes requests and gathers required information in order to provide timely service. Answers callers questions and provides detailed information on road service products and services; provides Five Diamond Customer service to encourage member retention, renewal and new membership sales. What you will do:

• Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including: verification of membership number, name, telephone number, e-mail, vehicle description and location, nature of vehicular problem. Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status. Takes required action to help member determine exact location of disabled vehicle or meeting place. (i.e., asking probing questions and referring to maps or other materials.) Adheres to department standards for after call work, talk time, and staffed time.
• Provides information to members on road service policies and procedures.
• Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new member's applications

Available shifts: Full time (1st, 2nd & 3rd)

Starting rate: $18.00 per hour

Education: High School Diploma or GED Required or 4 years of experience in lieu of degree Required

Experience

Customer Service experience Required and Call Center experience Preferred

Licenses and Certifications

Skills

Ability to address various high volume and challenging situations. Ability to listen to, understand, and communicate with others by telephone, in written form, or electronically. Ability to read maps and utilize navigation resources. Ability to convince others to buy goods/services or to otherwise change their minds or actions. Encourage and build mutual trust, respect, and cooperation with others and maintain them. Ability to apply general rules to specific problems to produce answers that make sense. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to operate a computer with relevant software applications.

Keywords : Closed Date : 2025-10-29