Call Center Representative - Williston, VT (Hybrid)

Gainwell Technologies; Williston (VT); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) employer match

Comprehensive health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies is seeking a Call Center Representative in Williston, VT (Hybrid) to support members with timely, accurate information and compassionate service. This fully salaried, full-time role blends onsite trainings with predominantly remote work, offering growth opportunities, benefits, and a culture that values flexibility.

You'll join a collaborative team delivering high-quality customer experiences while navigating systems and policies to resolve inquiries and support health

Qualifications

• Demonstrated strong verbal and written communication skills.
• Proven customer service orientation with the ability to support diverse needs.
• Technical proficiency and the ability to learn new systems quickly.
• Strong problem-solving skills with the ability to multitask in a fast-paced environment.
• Consistent reliability and dependability in attendance and performance.

Skills

Verbal comms

Written comms

Customer service

Tech literacy

Learning agility

Problem solving

Reliability

Active listening

Empathy

Adaptability

Job description

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Call Center Representative - Williston, VT (Hybrid)

Date: Aug 13, 2026

Location: Williston, VT, US, 05495-2086

Work Mode: Please Select

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center representative at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members t.hey serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position

Your role in our mission

Demonstrated strong verbal and written communication skills

Proven customer service orientation with the ability to support diverse needs

Technical proficiency and the ability to learn new systems quickly

Strong problem-solving skills with the ability to multitask in a fast-paced environment

Consistent reliability and dependability in attendance and performance

What we're looking for

Effective active listening abilities

Demonstrated positivity and empathy in interactions

Adaptability and flexibility in dynamic environments

Consistent reliability and dependability

What you should expect in this role

Hybrid position. You will be required to be onsite for some trainings and meetings but the majority of the time will be remote.

Call Center Representative - Williston, VT (Hybrid)

8:30-5:00 Monday through Friday

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The pay range for this position is$33,500.00-$47,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.