Call Center Representative (Welcome Specialist)

Ashfield Healthcare; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Company holidays

Career development

Job summary

Inizio Engage is seeking a dedicated professional to represent a leading biotechnology client. The role involves handling inbound/outbound calls with consumers and providers, coaching a team of Healthcare Communicators, and maintaining program quality and privacy standards.

The position emphasizes excellent service, strong communication, and the ability to manage multiple projects from a remote home office. Training and ongoing growth opportunities are provided.

Qualifications

• High School Diploma or equivalent work-related experience.
• Excellent verbal, written and listening communication skills.
• Stable, reliable, high-speed home internet required.
• Designated separate home office space that is quiet and distraction-free.

Responsibilities

• Maintain quality standards for client programs and follow scripts/guidelines.
• Demonstrate effective communication and tele-management.
• Explain medical terminology empathetically to callers as needed.
• Organize multiple projects and manage time efficiently.
• Follow company policies and SOPs; adapt to department needs.

Skills

Customer service

Telecommunication

Team coaching

Healthcare communications

Education

High School Diploma

Job description

Inizio has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Primary responsibilities will be to Represent clients on a variety of projects via inbound/outbound telecommunication with consumers and providers as well as pull through coaching of a team of Healthcare Communicators. The ability to exhibit excellent customer service skills will have a direct impact to the Inizio organization and to our client.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You'll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

• Best Place to Work in BioPharma - 2022, 2023, 2025
• Certified Great Place to Work® - 2021, 2023, 2025, 2026

What will you be doing?

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

• High School Diploma, or equivalent work-related experience required.
• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Pleasant telephone manner.
• Must have stable, reliable, high speed home internet.
• Must have a designated separate home office space that is quiet and away from distractions

The base pay range for this position is $19.50hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the succe