Bilingual Welcome Specialist

Ashfield Healthcare; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid time off

Job summary

Inizio Engage is seeking a Patient Support Specialist in the United States to maintain quality standards for client programs, accurately collect and document information, and adhere to HIPAA guidelines. You will engage callers with empathy, help them understand medical terminology, and manage multiple tasks with strong organizational skills.

The role requires a high school diploma, Spanish fluency, excellent communication, and a private home office.

Qualifications

• High School Diploma, or equivalent work-related experience required.
• Spanish fluency and the ability to pass a medically inclined Spanish certification.
• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Pleasant telephone manner.
• Must join frequent meetings and calls without disruption and participate.
• Must have a designated separate home office space that is quiet and away from distractions.

Responsibilities

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate understanding of medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization and perform administrative tasks.
• Safeguard patient privacy and confidentiality per HIPAA guidelines.

Skills

Excellent communication

Spanish fluency

Empathetic communication

Education

High School Diploma or equivalent

Tools

Computer keyboard and mouse

Job description

Inizio has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Why You'll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We're also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma - 2022, 2023, 2025
• Certified Great Place to Work® - 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

• High School Diploma, or equivalent work-related experience required.
• Spanish fluency as well as the ability to pass a medically inclined Spanish certification.
• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Pleasant telephone manner.
• All Amgen Welcome specialists are expected to consistently maintain the ability to join frequent meetings and calls without disruption and actively participate.
• Must have a designated separate home office space that is quiet and away from distractions

The base pay range for this position is $19.50hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies