Call Center Representative - STARTING SEPTEMBER 30th

TEKsystems; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a Call Center Representative in Phoenix, AZ. This contract-to-hire role requires at least one year of call center experience and excellent communication skills. The representative will handle inbound calls, verify service eligibility, and deliver top-tier customer service. Opportunities for benefits and a competitive pay rate of $16/hr are included.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Qualifications

• Minimum 1 year of call center experience is required.
• Strong documentation and data entry skills are essential.
• Excellent communication and customer service skills are necessary.

Responsibilities

• Handle inbound calls from members and clients.
• Verify eligibility and schedule transportation services.
• Deliver excellent customer service to a diverse population.
• Conduct outbound calls as necessary.
• Document customer complaints effectively.

Skills

Call center experience

Strong documentation skills

Excellent customer service

Problem-solving skills

Job description

Call Center Representative - Starting September 30

Location: United States, Arizona, Phoenix

Now Hiring: Call Center Representative - Transportation Services (Contract-to-Hire). Location for training: Downtown Phoenix (must be able to commute for the first 2-3 weeks). Start Date: Tuesday, September 30. Pay: 16/hr. This is a contract-to-hire role with the opportunity to convert to direct hire.

Overview

We are seeking a Customer Service Representative with at least one year of call center experience to join a dynamic team coordinating non-emergent transportation and paratransit services. This is a fast-paced role requiring excellent communication, documentation, and problem-solving skills.

Key Responsibilities

• Handle inbound calls from members, clients, and facilities
• Verify eligibility and schedule transportation services using management systems
• Deliver top-tier customer service to a diverse population
• Accurately enter customer contact information into software systems
• Conduct outbound calls as needed
• Schedule trips in the most cost-effective manner
• Respond to and document customer complaints

Qualifications

• Minimum 1 year of call center experience (must-have)
• Strong documentation and data entry skills
• Excellent customer service
• Ability to work in a call center environment
• Must be available to start Tuesday, September 30th

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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