Call Center Representative Spanish Bilingual - Roadside Assistance

Freddie Mac; Independence (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Roadside Assistance Services is seeking customer service representatives to field incoming calls for emergency assistance. The role offers competitive pay, comprehensive health coverage, and opportunities for growth in a supportive work-from-home environment. Bilingual candidates are highly encouraged to apply.

Benefits

Comprehensive health coverage including medical, dental, and vision

401(K) savings plan with company match

Employee discounts on membership, insurance, travel, entertainment, and more

Flexible work-from-home environment

Qualifications

• Prior customer service experience; call center experience preferred.
• Ability to provide outstanding customer service in a high-volume call environment.
• Advanced computer and multi-tasking skills.

Responsibilities

• Field incoming calls from members requiring emergency roadside assistance.
• Assess the nature of the member's distress while documenting details accurately.
• Collaborate with team members to ensure smooth operations of Emergency Roadside Service.

Skills

Bilingual skills in English and Spanish

Excellent verbal and written communication skills

Outstanding customer service

Education

High school diploma, GED, or equivalent

Tools

Microsoft Teams

Outlook

Job description

Employer Industry: Roadside Assistance Services

Why consider this job opportunity:
- Starting pay at $19.85 per hour, with a weekend shift differential of 10% bringing it to $21.84 per hour
- Comprehensive health coverage including medical, dental, and vision
- 401(K) savings plan with company match and pension benefits
- Opportunities for growth and advancement within the organization
- Employee discounts on membership, insurance, travel, entertainment, and more
- Flexible work-from-home environment

What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith services, fuel delivery, and minor mechanical issues
- Assess the nature of the member's distress, ensuring their immediate safety while documenting details accurately
- Maintain a compassionate and composed demeanor during high-intensity calls
- Relay critical information to internal and external teams to expedite the dispatching process
- Collaborate with team members to ensure smooth operations of Emergency Roadside Service

What is Required (Qualifications):
- Prior customer service experience; call center experience is preferred
- Bilingual skills in English and Spanish are required
- Excellent verbal and written communication skills
- Ability to provide outstanding customer service in a high-volume call environment
- High school diploma, GED, or equivalent

How to Stand Out (Preferred Qualifications):
- Advanced computer and multi-tasking skills, including the ability to talk and type simultaneously and navigate multiple systems
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook

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