Call Center Representative – Service Department – Automotive - Gullo Toyota

Tony Gullo; Conroe (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a well-respected automotive dealership as a Call Center Representative in Conroe. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. You will be the first point of contact for service customers, managing calls and inquiries with professionalism and efficiency. With a strong emphasis on communication and organizational skills, you will play a vital role in ensuring customer satisfaction and appointment scheduling. The dealership offers a supportive and collaborative atmosphere where your contributions will be valued, making it an exciting opportunity for career growth and development.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401K Retirement Plan

Vacation Time

Holiday Leave

Sick Leave

Company Paid Training

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong organizational and computer skills required.
• Experience in service BDC is a plus.

Responsibilities

• Respond to customer leads via chat and email.
• Make quality check calls for customer satisfaction.
• Handle a minimum of 85 outbound calls each day.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Organizational Skills

Computer Skills

Customer Service

Adaptability

Education

High School Diploma

Service BDC Training

Job description

Call Center Representative – Service Department – Automotive - Gullo Toyota

If you have what it takes to excel in a fast-paced, high-volume service/call center environment, then Gullo Toyota located in Conroe has a place for you. We are seeking highly motivated, results-driven business development representatives. The Business Development Representative is responsible for answering incoming service calls with one of the following results: Make a service appointment for customers, answer customer questions directly, enlist the help of service advisors to address customers' concerns, take a message or transfer to service advisor’s voicemail, transfer to service advisor directly (when available), or take the customer's information and call them back with the answer. The BDC Representative is the dealership's first point of contact with over 80% of our service customers.

Role Qualifications

• Must have excellent verbal and written communication skills.
• Must possess exceptional interpersonal communication skills.
• Must possess strong organizational skills.
• Must possess strong computer skills.
• Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Must maintain a professional appearance and manner.
• Adhere to all company policies, procedures and safety standards.
• Must be flexible and a team player.
• Great customer service skills.
• Must be able to adapt to changes, policies and procedures.

Position Responsibilities

• Respond to customers that submit leads via chat and email.
• Make a quality check customer satisfaction call to all service visits.
• Service appointment reminders (confirmations).
• No show calls & texts.
• Minimum of 85+ outbound calls each day.
• Answer incoming service calls.
• Declined service calls and texts to declined service work.
• Calls/texts to current manifest lists and data management systems.
• Make follow-up calls to all of our customers based on provided or assigned call lists after every service transaction.
• Assist other service schedulers during periods of heavy call volume.
• Follow up within a 3-day window of all DMS/CRM out and inbound list.
• Be punctual and committed to personal and monthly team goals.

Essential Skills Required

Experience, education, and prior service BDC training are a PLUS.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership

Tony Gullo Sr., the Gullo Automotive Group's President and Owner, got his start in the car business in 1955. The Gullo family's three dealerships, Gullo Mazda, Gullo Toyota, and the Gullo Ford store, are run by Tony Gullo Sr.’s three sons: Tony Gullo Jr., Sparky Gullo, and Corky Gullo. The family's dealerships are big contributors to the Montgomery County/Conroe community and we are looking for talented candidates to join our organization.