Call Center Representative, San Antonio TX (VE260527823TX)

Gtscts; San Antonio (TX); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

401(k)

Paid holidays

Job summary

GTSC seeks Call Center Representatives for the Veterans Experience Office (VEOCC) at the U.S. Department of Veterans Affairs. This is a 100% virtual position; you must reside within commuting distance to VA facilities for training visits.

Compensation is $17.75 per hour plus benefits and 11 paid holidays. You will join a 24/7 staffed team, handling calls from Veterans and their families, directing them to the right resources.

Qualifications

• Must have at least six (6) months of consecutive call center or contact center experience.
• Must have wired home internet: minimum 25 Mbps download and 10 Mbps upload, tested over a wired connection.
• During training you will be on camera; completion of training is required.
• U.S. citizenship or Green Card with three years of residency; REAL ID-compliant ID to enter federal facilities.

Responsibilities

• Provide frontline operational support to Veterans via the VA contacts center.
• Record calls and service requests accurately in the CRM system.
• Direct Veterans to appropriate VA services and resources.
• Maintain confidentiality and professionalism during all interactions.
• Collaborate with VA staff and partners to resolve issues and questions.

Skills

Call center experience

Empathy

Excellent communication

Customer service

CRM system

Tools

CRM system

Job description

San Antonio, United States | Posted on 06/17/2026

GTSC seeksCall Center Representatives living in the San Antonio Texas area.

GTSC hiring experienced online call center customer service representatives to support the Veterans Experience Office (VEOCC) at the U.S. Department of Veterans Affairs.

Location : This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at San Antonio TX, Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility.

Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent members) to enter a federal facility.

Your Mission:

• Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission.

Compensation:

• Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions.

You Need to Know

• Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training.
• MUST have at least six (6) months of consecutive call center or contact center experience.
• Positions staffed 24/7. All CCR positions require shiftwork.
• Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors.

About your Mission

Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource.

QUALIFICATIONS AND REQUIREMENTS:

• MUST have six (6) months of consecutive call center or contact center experience.
• Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
• Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work.

Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops.

• You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress . A call can take just minutes to as long as an hour. Your mission: help!

Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.

• Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives.
• Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus.
• Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member).

CORE FUNCTIONS AND RESPONSIBILITIES:

• Learn, understand and explain Department of Veterans Affairs (VA) services and procedures.
• Ask clarifying questions to identify complex or vague requests for VA services and information.
• Accurately record details of calls and other service requests in an expected time frame.
• Select appropriate VA services to meet the specific needs of Veterans.
• Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.
• Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications.
• Maintain confidentiality and privacy of callers.
• Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
• Group Life insurance - Employee Premiums 100% paid by Bowen!
• Short-term Disability - Employee Premiums 100% paid by Bowen!
• Generous vacation and sick leave
• 401(k)

GTSC is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and requireassistance with our online application process, please tell us how we can help by contacting us at [e-mail] Note: This accessibility is intended for individuals requiring accommodation and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. GTSC participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

GTSC-Talent Solutions is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.